Panorama Portsaid Hotel

This hotel is highly regarded for its prime location in the heart of the city, offering easy access to the beach and the Suez Canal. Its signature feature is the rooftop restaurant, which provides breathtaking views of the canal and the sea, creating a memorable dining experience. The hotel is particularly well-suited for sightseers and tourists who wish to explore the city's main attractions on foot, as well as budget travelers seeking a central base at a reasonable cost. Couples can also enjoy romantic moments with the stunning panoramic vistas. Guests frequently commend the friendly and helpful staff, contributing to a positive stay. To make the most of your visit, consider requesting a recently renovated room for enhanced comfort and be prepared for potential noise from the street or neighboring rooms.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with many guests noting that the property is older and in need of significant renovation. The elevator is frequently mentioned as being old, slow, and sometimes out of service, causing inconvenience and safety concerns for some. While Wi-Fi is available, it is often limited to the reception area, with no connectivity in the rooms, which many guests find outdated. Basic in-room amenities such as slippers, a safe, and cups are often reported as missing. Some rooms have issues with the air conditioning, including leaks or poor functionality, though others report it working well. The kettle in some rooms has been noted as rusty, and the fridge is described as very small. Guests also mention a scarcity of towels, with only two small ones provided, and sometimes a lack of dry towels upon request.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary significantly. While some reviews praise the cleanliness of the rooms and bathrooms, others report issues such as dusty surfaces, peeling paint, and even the presence of insects like cockroaches. The overall condition of the rooms is frequently described as old, worn, and in need of renovation, with some being notably small and narrow. Bed comfort is also inconsistent; some guests found the beds very comfortable, while others reported uncomfortable mattresses and a lack of sufficient covers, especially in colder weather. Bathrooms are a common point of concern, with complaints about their poor condition, need for maintenance, unmounted toilet seats, noisy exhaust fans, and even dangerous wiring or fungus. Noise levels are a recurring issue, with guests reporting disturbances from street noise, neighbors, cleaning staff starting early, and hammering sounds from ongoing renovations.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, garners varied opinions. Many guests describe the breakfast as simple, decent, or good, appreciating that it is served as a set menu rather than an open buffet, which some find reduces waste. However, a significant number of reviews characterize the breakfast as very poor, limited, or not impressive, with some finding the food quality lacking. On the positive side, the coffee served at breakfast is often highlighted as being good. The rooftop restaurant receives consistent praise for its fantastic view of the Suez Canal and the sea, with guests describing the scenery as magical. While food quality at the rooftop restaurant is mentioned positively by some, the primary draw appears to be the spectacular ambiance.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset. Guests consistently praise its position in the heart of the city, making it incredibly convenient for exploring. It is described as being perfectly situated, with easy access to the beach, the Suez Canal, and various other attractions and entertainment options. The proximity to the sea and the city center means that many popular spots, including restaurants and shopping areas, are within easy walking distance. This makes the hotel an ideal base for those who wish to roam the city on foot. However, a notable drawback mentioned by several guests is the complete lack of available parking facilities, which can be an inconvenience for those traveling by car.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and warmhearted demeanor. Many guests highlight the attentive and welcoming attitude of the team, from the reception to the housekeeping and restaurant staff. The check-in and check-out processes are often described as smooth and efficient. Housekeeping staff are noted for being friendly and responsive to requests, such as providing extra towels quickly. However, there are isolated reports of unprofessional behavior from some reception staff, including issues with booking registration and incorrect charges. Some guests also experienced delays in room availability or found room service to be unavailable on certain days, with one instance of a room service attendant opening the door despite a "do not disturb" sign.

Additional Information
The hotel is currently undergoing renovations, with some rooms already updated, which guests appreciate. However, this also means that some areas are still in an older condition, and guests might experience hammering noise during their stay. There are reports of power cuts lasting up to two hours, during which only the elevator is powered by a generator, leaving air conditioning and other amenities non-functional. Some foreign guests have noted being charged extra due to what the hotel cites as "tourism regulations," which has caused confusion. Booking issues, such as reservations not being registered or incorrect charges, have also been reported. Despite these points, many guests find the hotel offers reasonable value for its central location, especially for short stays.