The Nashua House

The Morgan Hotel is frequently praised for its central location in Oak Bluffs, its charming, quaint historical building, and the overall cleanliness of the rooms. Guests appreciate the hotel's proximity to the ferry, shops, restaurants, and the beach, making it easy to explore the area. However, some guests have noted issues with the digital check-in system and the lack of on-site staff, which can be problematic when issues arise. While many enjoy the hotel's unique character and convenient location, others have experienced challenges that impacted their overall satisfaction. The hotel is generally considered a good option for those seeking a convenient base for exploring Martha's Vineyard, but potential guests should be aware of the potential drawbacks.

Several reviewers mentioned the convenience of the digital check-in system, while others found it frustrating, particularly when encountering technical difficulties. Some guests appreciated the seamless check-in/out process when the app functioned correctly. However, a recurring complaint was the lack of on-site staff to assist with issues such as malfunctioning mobile keys or technical problems with the app. Some guests also noted the absence of certain amenities, such as a lift for navigating the stairs in the older building. While the hotel aims for a modern, tech-forward approach, the lack of readily available staff was a point of concern for several reviewers. Some guests also mentioned the absence of a refrigerator in the room and a vending machine in the lobby as a drawback.

The clean rooms were a recurring positive point in many reviews, with guests frequently mentioning the immaculate bathrooms. The comfortable beds and linens were also appreciated, contributing to a pleasant night's sleep. However, some guests found the rooms to be small and cramped, with limited space for luggage. A few reviewers also noted issues with room features, such as televisions being difficult to see or air conditioning not working effectively. Additionally, some guests mentioned the lack of blackout curtains, allowing streetlights to shine into the room at night. Despite these issues, the overall cleanliness and comfort of the rooms were generally well-received.

Dining experiences were not extensively discussed in the reviews, but some guests mentioned the convenience of being within walking distance of various restaurants and breakfast spots. One reviewer specifically recommended Linda Jean's for breakfast. However, there were no recurring comments about the hotel offering its own breakfast service or dining options. The focus of the reviews was primarily on the hotel's location and proximity to external dining establishments, rather than on-site food quality or variety. The absence of detailed feedback on dining suggests that it was not a significant factor in the overall guest experience, or that the hotel does not offer on-site dining options.

The hotel's central location in Oak Bluffs was consistently highlighted as a major advantage, with many reviewers emphasizing its proximity to shops, restaurants, and the ferry terminal. Guests appreciated the convenience of being able to walk to various attractions and amenities. However, parking was a recurring concern, with several reviewers noting that limited parking was available. While some guests found parking to be manageable during the off-season, others expressed concerns about how challenging it might be during peak season. The lack of a parking pass for local parking areas was also mentioned as a drawback. Despite the parking challenges, the location itself was overwhelmingly praised for its convenience and accessibility.

Several guests commented on the lack of on-site staff, which was both a convenience and a drawback. The digital check-in process was appreciated by some for its efficiency, but others found it impersonal and problematic when issues arose. The absence of a 24/7 attendant meant that guests had to rely on contacting the sister hotel for assistance, which could be slow or ineffective. While some guests found the staff at the sister hotel to be responsive, others felt that the lack of on-site support detracted from the overall experience. This aspect of the hotel's operation appears to be a polarizing factor, with some guests valuing the independence and others missing the traditional hotel service.

The steep stairs in the older building were mentioned by several guests, with some finding them challenging to navigate, particularly for those with mobility issues. While the hotel's quaint, historical charm was appreciated, the lack of a lift was a significant drawback for some. This aspect of the property makes it less suitable for guests with disabilities or those who have difficulty climbing stairs. The unique architecture of the building, while aesthetically pleasing, presents a practical challenge for certain travellers. The hotel's design, therefore, may not be ideal for all guests, and those with mobility concerns should consider this factor when booking.

Overall, the Morgan Hotel is generally viewed as a good value for its location and cleanliness, but the lack of on-site staff and potential issues with the digital check-in system can impact the overall experience. The reasonable rates and convenient location make it an attractive option for those seeking a base for exploring Martha's Vineyard. However, potential guests should be aware of the potential challenges and consider whether the hotel's unique features align with their needs and preferences. This property is best suited for travellers who are comfortable with technology and independent travel, and who prioritize location and cleanliness over traditional hotel services.