Courtyard by Marriott Providence Warwick

The hotel's convenient location near the airport and major highways is a notable feature, making it easily accessible for many travelers. While some guests appreciate the friendly staff and generally clean rooms, a significant number express considerable disappointment with the hotel's maintenance issues and the unavailability of key amenities. This establishment is particularly well-suited for airport travelers seeking proximity to flights and business travelers due to its strategic accessibility. However, families looking for recreational facilities may find their expectations unmet. To enhance your stay, it is highly advisable to confirm the operational status of facilities like the pool and hot water before booking, and to manage expectations regarding the breakfast offerings. Requesting a room away from external noise sources, such as the adjacent dog kennel or highway, is also recommended for a quieter experience.

Facilities & Amenities
The hotel features a pool and hot tub, though a significant number of guests report these facilities are frequently closed for maintenance or are not heated as advertised, leading to considerable disappointment, especially for families. The fitness center also receives mixed reviews, with some guests finding it out of order, filthy, or lacking proper equipment. Rooms are generally equipped with a microwave and mini fridge, which guests find convenient, and a Keurig coffee maker. While there is a bar area, its operating hours can be inconsistent due to staffing issues. Wi-Fi is available, but some guests experienced slow speeds or issues with enhanced service. Other amenities like ice machines have been reported as broken, and the TVs in rooms are sometimes described as outdated or malfunctioning. Parking is available, but its lighting at night has been a concern for some.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean upon arrival, with many appreciating the initial tidiness. However, a recurring concern is the overall room condition, with numerous reports of the hotel feeling run down, featuring peeling paint, cracks, stains, and outdated furniture. The beds receive mixed feedback; while some find them comfortable, many describe them as hard, springy, or causing back pain, impacting sleep quality. Noise levels are a significant issue for many, with complaints ranging from loud guests and yelling to car alarms, thin walls, and external noise from nearby train tracks, highways, and a dog boarding facility. Bathrooms are frequently cited for issues such as slow drains, hair in bathtubs, mold, outdated fixtures, and a lack of hot water for extended periods, indicating a need for thorough deep cleaning and renovation.

Dining & Food Quality
The breakfast experience is a major point of contention for many guests. While some bookings imply breakfast is included, guests often find it is not, or that it is a minimal continental offering with very limited options like bagels and muffins, often requiring an additional charge. The Starbucks bistro within the hotel is mentioned, but its operating hours are inconsistent, and it frequently faces staffing shortages, leading to a lack of available menu items or even complete closure. Some guests report rude or unhelpful staff at the bistro. The overall food quality receives mixed reviews, with some finding it sub-par. The bar area, when open, is appreciated by some guests as a convenient amenity, though its inconsistent availability due to staffing issues is a common complaint.

Location & Accessibility
The hotel's location is generally considered convenient for its proximity to the airport and easy access to major highways like I-95, making it suitable for travelers needing quick transit. However, many guests note that the immediate surrounding area is less desirable, described as an industrial parking lot or a "ghetto part of town," with a distinct lack of nearby amenities such as restaurants or grocery stores, aside from a Dunkin Donuts and gas station. The hotel is also situated near a dog boarding facility, leading to frequent dog barking noise, and close to train tracks, contributing to noise disturbances. Parking is available, but some guests have raised concerns about poor lighting in the parking area at night. The airport shuttle service, while advertised, is frequently reported as being out of service due to a lack of drivers, forcing guests to arrange alternative transportation.

Staff & Service
The staff receives mixed, but often positive, feedback regarding their friendliness and helpfulness, with many guests highlighting specific individuals for their welcoming and professional demeanor. However, the check-in process can be inconsistent, with some guests experiencing quick and accommodating service, while others report rude staff, long waits, or issues with system access. A significant area of concern is housekeeping and room service, which many guests report as being infrequent or non-existent, with towels provided only weekly and trash not being emptied daily. Guests often find themselves needing to request basic services multiple times or even perform tasks themselves. The hotel's responsiveness to issues like hot water outages, noise complaints, or broken room features is frequently criticized, with guests feeling their concerns are not adequately addressed or resolved in a timely manner.

Additional Information
Guests should be aware of the hotel's proximity to a dog boarding kennel, which can result in significant dog barking noise, particularly for rooms on that side of the building, and some rooms have been noted to smell like wet dog. For rewards program members, some elite benefits like upgrades or late check-out have reportedly not been honored. The hotel has a strict no cash payment policy, accepting only cards. There are recurring complaints about the hotel's website accuracy, specifically regarding the advertised availability of a heated pool and airport shuttle, which are often found to be non-operational upon arrival. Guests have also noted ongoing construction in the area, which can make finding the hotel entrance challenging, especially at night due to poor signage.