Ramada by Wyndham Seekonk Providence Area

This hotel, while often described as an older property in need of significant updates, is frequently highlighted for its on-site restaurant, which many guests praise as a standout feature. Despite widespread concerns about its dated appearance and cleanliness, the hotel offers comfortable beds and a convenient location, making it a practical choice for various travelers. It appears particularly suited for budget-conscious travelers seeking an affordable stay, event attendees due to its proximity to local venues, and families who appreciate the spacious room options. To ensure a more comfortable experience, guests are advised to manage their expectations regarding the hotel's age and amenities, and to consider dining at the highly-rated on-site restaurant.

Facilities & Amenities
The hotel's facilities receive mixed feedback, with several areas noted for their age and condition. Many guests report issues with the fitness center, describing it as dirty with non-functioning equipment. A significant number of reviews mention the absence of an elevator in certain sections, posing a challenge for guests with mobility issues or heavy luggage. While free Wi-Fi is available, its reliability is inconsistent for some. However, the presence of a mini fridge and microwave in rooms is consistently appreciated for convenience. Parking is widely praised as easy, spacious, and readily available on-site. Security is a recurring concern, with reports of external doors not locking properly, leading to an perceived unsafe environment.

Cleanliness & Room Comfort
Cleanliness and room comfort are major points of contention among guests. A pervasive issue is the strong, unpleasant odor throughout the hotel and in rooms, often described as musky, smoky, or moldy. Many reviews detail significant dirt and stains on carpets, sheets, and furniture, with some even reporting bed bugs or other pests. The bathrooms are frequently cited for being uncleaned, having broken tiles, or lacking basic amenities like soap and tissues. Guests often mention outdated and worn furniture, peeling wallpaper, and non-functional in-room features such as air conditioning or heating units, leading to uncomfortable room temperatures. Despite these widespread issues, many guests consistently praise the comfortable beds and pillows, and some acknowledge the spaciousness of the rooms.

Dining & Food Quality
The hotel's dining options present a notable contrast in guest experiences. The on-site restaurant, Benjamin's, receives overwhelmingly positive reviews, with guests consistently describing the food quality as excellent, amazing, and fantastic. The restaurant atmosphere and staff are also frequently commended for being accommodating and attentive. However, a significant and frequent complaint is the complete lack of a complimentary breakfast service, despite some guests reporting that it was advertised online. Additionally, the hotel does not offer coffee in the lobby, and the restaurant's hours are sometimes inconvenient, with it not always being open for breakfast.

Location & Accessibility
The hotel's location is a strong positive for many guests, frequently described as convenient and central. It offers easy access to major highways, making travel to nearby cities like Providence straightforward. Guests appreciate its proximity to shopping plazas, various restaurants, and local attractions. The hotel is also noted for being close to medical facilities, which is beneficial for some visitors. Parking is consistently highlighted as ample and easy to use, including designated handicap spaces. While the immediate surrounding area is sometimes described as an "auto mile" with car dealerships, the overall accessibility and convenience for exploring the region are highly valued.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests report negative experiences, citing staff as rude, unhelpful, or lacking in customer service skills, particularly during check-in and when addressing issues. There are frequent complaints about staff being unresponsive to requests for room cleaning, fresh towels, or maintenance problems. Some guests also encountered difficulties with undisclosed deposits or issues with room keys. Conversely, a number of reviews praise specific staff members for being friendly, helpful, and efficient, particularly during check-in or when assisting with room changes. Housekeeping staff are occasionally commended for their pleasantness and efficiency.

Additional Information
A recurring point of concern for guests is the hotel's policy regarding a $100 deposit, which many report was not clearly disclosed at the time of booking and often led to frustration upon check-in or during the refund process. The hotel maintains a pet-friendly policy, which is appreciated by some, though a few guests noted challenges with finding suitable outdoor areas for pets or experienced issues related to pet dander in rooms. There are also mentions of the hotel's no refund policy, which caused distress for guests who chose to leave due to unsatisfactory room conditions. Some reviews highlight the hotel's confusing internal layout, describing it as a "maze" to navigate.