Crystal Crown Hotel Port Klang

The hotel offers a comfortable stay, distinguished by its spacious rooms which are frequently highlighted as a significant advantage, providing ample space for movement and relaxation. It is a suitable choice for business travelers attending seminars and meetings, as well as families seeking comfortable accommodations with larger room configurations. The staff consistently receives praise for their friendly and helpful demeanor, contributing positively to the guest experience. While many guests appreciate the hotel's efforts in renovation, some ongoing work can lead to noise during the day. To ensure a more peaceful stay, guests might consider inquiring about the current renovation schedule and requesting a room away from active construction areas.

Facilities & Amenities
The hotel provides a range of facilities, though some are currently undergoing improvements. The swimming pool is a notable amenity, but guests should be aware that it has been closed for renovation at times, impacting leisure options. Wi-Fi connectivity receives mixed reviews; while some guests find it strong enough for work, others report slow and unstable speeds, which can be problematic for those requiring reliable internet access. The hotel also features dedicated meeting halls for events and seminars. In-room amenities include a water boiler and safe deposit box, enhancing convenience. However, the availability and condition of items like irons and hair dryers can vary, and some guests note a lack of sufficient toiletries or outdated TV sets with poor reception. The performance of the air conditioning also varies, with some units reported as noisy or ineffective.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is quite varied. Many guests commend the newly renovated rooms for being spotless and cozy, with comfortable beds and pleasant decor. However, a significant number of reviews point to issues such as dusty floors, dirty areas underneath beds, cobwebs, and stains on carpets and bedsheets, with some even reporting cockroaches and a pervasive smoke smell in certain rooms. The hotel's older infrastructure contributes to poor soundproofing, leading to frequent complaints about noise levels from adjacent rooms, street traffic, and ongoing renovation work, which can disrupt sleep. Bathroom conditions also receive mixed reviews, with some guests noting issues like inconsistent hot water, leaking toilets, damaged doors, and general wear and tear, while others appreciate the spacious bathrooms and presence of a bathtub.

Dining & Food Quality
The hotel offers various dining options, with guest experiences being quite diverse. The breakfast buffet receives mixed feedback; some guests find it satisfactory, while others describe the spread as limited or note discrepancies regarding its inclusion with room bookings. The hotel's Chinese restaurant is frequently praised for its amazing food, and specific dishes like satay from the cafe are highlighted as delicious. However, some guests report negative experiences with cafe staff, citing rudeness and poor communication regarding kitchen issues. There are also isolated complaints about the overall food quality and service for other menu items, such as a disappointing ais kacang. Guests appreciate the convenience of having restaurants on site and nearby eateries, offering a range of choices.

Location & Accessibility
The hotel boasts a strategic location, making it easily accessible and convenient for guests. It is situated within a short distance of various restaurants and shops, providing ample dining and retail options within walking distance. Its proximity to the Cruise Terminal makes it a practical choice for travelers embarking on cruises. While generally well-regarded, some guests note that the hotel is a bit further from major malls and the KTM station. The parking facilities receive mixed reviews; while free parking is available, particularly on mezzanine floors, some guests find the car park to be tight, with narrow entrances and exits that can be challenging for larger vehicles. There are also mentions of the surrounding area appearing less safe at night, though the hotel itself is considered secure.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor, significantly enhancing the guest experience. Guests frequently commend the reception staff for their politeness, efficiency, and accommodating nature, particularly during check-in and check-out processes, which are often described as smooth and quick. The responsiveness of the maintenance team is also highlighted, with issues being addressed promptly. Many reviews emphasize the staff's willingness to assist with requests, from late check-outs to general inquiries, contributing to a positive and welcoming atmosphere. While the vast majority of feedback is positive, a few isolated incidents mention rude staff or communication issues in specific dining areas, and some guests note a lack of detailed information from staff regarding certain hotel facilities or services.

Additional Information
Guests should be aware that despite ongoing renovations, the hotel retains an older infrastructure, which can impact the overall presentation and lead to certain operational characteristics. A recurring issue mentioned by guests is the prevalence of smoking rooms and the lingering smoke smell in some areas, which can be a concern for non-smoking guests. The hotel's soundproofing between rooms is noted as poor, meaning guests may hear noise from adjacent rooms or outside. Furthermore, guests should be mindful of potential deposit requirements upon check-in and are advised to carefully confirm all booking details to avoid any discrepancies or complications during their stay.