Concorde Hotel Shah Alam

This hotel is a popular choice for its strategic location, offering direct access to a shopping mall and being within walking distance of the iconic Sultan Salahuddin Mosque. It is well-suited for a diverse range of guests, including sightseers and families looking to explore the area, as well as business travelers attending events or seminars. Guests consistently highlight the hotel's friendly staff, comfortable and spacious rooms, and varied dining options. To enhance your stay, consider requesting a room with a mosque view for a serene experience, and be prepared for a parking validation process upon exit. The hotel is also a frequent venue for various events, making it a convenient choice for attendees.

Facilities & Amenities
The hotel offers a range of facilities, including a gym and a deep swimming pool, which are generally well-maintained and appreciated by guests. It is a popular venue for seminars, training sessions, and other events, with dedicated event facilities like the Patio Hall and the newly upgraded Pavilion area. While the Wi-Fi is generally available, some guests have reported it can be unreliable, requiring them to use their personal data. The lifts can sometimes be slow or limited in operation, leading to waiting times. Some in-room amenities, such as hairdryers and TVs, are noted as being older or less modern, with some guests experiencing issues like hairdryers overheating or TVs lacking smart features.

Cleanliness & Room Comfort
Guests frequently praise the spacious rooms and overall cleanliness of the accommodations, often noting the comfortable beds that contribute to a good night's sleep. However, some reviews indicate that the hotel's age is reflected in the outdated appearance of certain rooms and bathrooms, with calls for renovation. Specific issues mentioned include toilet flush problems, air conditioning not being cold enough or taking time to cool, and the absence of a hose-type bidet in some bathrooms, which guests found inconvenient. There were also occasional comments about inconsistent towel replacement, pillow quality, and minor issues like bathtub cleanliness or drainage.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast variety and overall quality of the buffet. Guests often highlight specific dishes like nasi lemak, roti canai, and carbonara for their delicious taste. While most found the food satisfying, some noted specific items, such as certain noodles, had a bitter taste or that some breakfast items were tasteless. The Ramadan buffet has received mixed reviews, with some guests finding it superb with a wide selection, while others felt the price did not justify the limited choices or slow replenishment. Room service food is also generally well-regarded for its quality.

Location & Accessibility
The hotel boasts a highly strategic location in Shah Alam, making it a convenient base for both leisure and business. It is situated directly next to a shopping mall, Plaza Shah Alam, and is within walking distance of the iconic Sultan Salahuddin Mosque and various other commercial centers and food options. This central position allows for easy access to local attractions and amenities. Parking is available and covered, which is a significant advantage for guests traveling by car. However, some guests have noted that the parking validation process can be a bit cumbersome, and there might be a small charge for hotel guests, despite some expecting it to be free. The hotel's proximity to the Federal Highway also enhances its accessibility.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the attentive service provided by the front desk, highlighting the quick check-in and check-out processes. Many appreciate the staff's willingness to accommodate requests, such as early check-in or providing extra amenities. While the overall service is excellent, some guests have noted minor inconsistencies with housekeeping, such as irregular towel or bottled water replenishment. There were also isolated comments regarding challenges in contacting the front desk by phone or issues with intern staff training, though these do not detract from the generally positive sentiment towards the service team.

Additional Information
The hotel is a popular choice for hosting various events, including wedding receptions, seminars, training sessions, and annual dinners, with guests commending the dedicated event facilities and the helpfulness of the event staff. A notable point for guests is the parking validation process, which requires guests to validate their parking tickets upon exit, a system some found inconvenient. For Muslim guests, there is a well-maintained surau (prayer room) located on Level 3, near the pool, which is appreciated for its cleanliness and convenience. Despite being an older establishment, the hotel maintains a classic ambiance, and many guests return due to its consistent service and central location.