Krystal Urban Aeropuerto Ciudad de Mexico

Javier Rojo Gomez 630Mexico City09310Mexico
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About Krystal Urban Aeropuerto Ciudad de Mexico

Krystal Urban Aeropuerto Ciudad de Mexico is ideally placed for travelers to and from Mexico's capital - offering a complimentary shuttle service to Benito Juarez International Airport.

The 96 en-suite bedrooms are fitted out with a king-size bed or twin double beds. There are also junior suites available with additional living space. All rooms, however, come with a work area, desk and chair, as well as a flat-screen TV with cable channels and safe.

Krystal Urban Aeropuerto Ciudad de Mexico offers complimentary parking and Wi-Fi throughout. There is 24-hour security and a fitness center open non-stop.

Guests can take breakfast, lunch, dinner or just a snack in the restaurant. They can also take time to relax in the ambient cocktail bar or lobby bar. There is also a wealth of restaurants at the Park Plaza shopping center next door.

The Autodromo Hermandos Rodriguez racetrack and Tezorthe Park are within a few miles of the hotel.


Javier Rojo Gomez 630, Mexico City, 09310, Mexico
Telephone: +52(55)56400460 | Fax: +52(55)56006777 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Business center
  • Computer with internet
  • Concierge
  • Conference rooms
  • Elevator
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Non-smoking rooms
  • Parking garage
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Whirlpool / Hot tub


  • Accessible parking
  • Accessible paths / hallways
  • Wheelchair accessible

For children

  • Child / Baby crib
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00

Positive Reviews

Convenient location for eating out

Guests appreciate the location of the hotel near a shopping center. You can pop out and choose from a wide selection of restaurants to eat in or explore the stores, including a Walmart. For racing enthusiasts, the hotel is also near the Autodromo.

Nice and clean rooms

The hotel fulfills all the basic requirements of the guests. The most important for many is that the rooms are comfortable and very clean. The hotel also feels safe.

The price is right

Whilst the hotel isn't cheap and cheerful, guests feel the pricing is correct for what is offered. You get good value for the services you pay for.

Negative Reviews

Unsafe neighborhood

Guests warn you not to stray far from the hotel as the area around is pretty unsavory, to say the least. It is located in a dodgy and unsafe neighborhood and you need to be careful.

Transfer problems

Getting to the hotel is not as simple for many guests as the website descriptions make out. Although the transfers to the airport are often found to be very efficient and convenient, many guests have difficulties actually getting to the hotel. There are frequent claims that, contrary to what they were made to believe, the 24-hour airport pick-ups are simply not available. To compound matters, the hotel isn't actually that close to the airport as they had also believed. With heavy traffic, the journey can take a long time – if your taxi finds the hotel that is!

Customer service lacking

Guests often find that the overall level of customer care is poor. The staff just don't seem to care about the welfare of their guests. They do little to help out a guest in need or follow up requests or complaints promptly – if at all.

Rating Overview

Rating trivago Rating Index based on 1294 reviews across the web
8.3 /10
  • Expedia
    8.6 /10
    8.6 /10
  • Other Sources
    7.7 /10
8.3 out of 10 based on 1294 reviews