Wyndham Edmonton Hotel and Conference Centre

The hotel is undergoing significant transformations, with its recently renovated atrium and lobby emerging as a signature feature, offering a modern and inviting atmosphere that many guests find beautiful and relaxing. Guests frequently highlight the spacious rooms, comfortable beds, and the generally friendly staff as key positives. The convenient underground parking is also a much-appreciated amenity, especially during colder weather. This hotel is well-suited for business travelers attending conferences, families seeking ample space and recreational options, and couples looking for a quiet staycation or romantic getaway. It also serves as an excellent venue for events and conferences. To ensure a smooth experience, it is advisable to confirm the operational status of specific amenities like the hot tub before booking, and to be mindful of the parking garage's height restrictions if traveling with a larger vehicle.

Facilities & Amenities
The hotel offers a range of facilities, though some are undergoing updates. The fitness center is notably large and well-equipped, featuring a variety of machines, weights, and even a running track, which many guests appreciate for a comprehensive workout. The pool area is generally considered spacious and well-maintained, with a good temperature, although some guests have noted it can become crowded or appear dirty at times. The hot tub, however, is a frequent point of concern, often reported as being out of service or not adequately heated. Most rooms are equipped with convenient amenities such as a microwave, fridge, and Keurig coffee makers. While Wi-Fi is available and generally reliable, some guests have experienced connectivity issues. Additionally, some rooms feature balconies, with those overlooking the atrium providing a unique view.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend the comfortable beds and good pillows, ensuring a restful stay. Many reviews highlight the overall cleanliness of the rooms, though some guests have reported issues with dirty sheets or stained carpets in specific instances. The bathrooms, while functional, are sometimes described as outdated or in need of refurbishment, with occasional reports of cracked tiles, drainage problems, or shower leaks. Noise levels can vary; while some rooms are noted for being quiet, others experience disturbances from hallway activity, music from events, or even fire alarms. Some guests have also encountered issues with the air conditioning or heating, leading to rooms being too warm or cold, and a few mentioned a persistent body odor or dust buildup in vents.

Dining & Food Quality
The hotel offers various dining options, with the lounge food frequently praised for its deliciousness and excellent service. The main restaurant is also noted for being clean and providing good quality meals at a reasonable price. The recent or upcoming addition of Sushi Toshi is anticipated positively by many. For those hosting events, the banquet food receives high acclaim for its amazing quality and variety. However, feedback on breakfast is mixed; most guests note it is not included in the room rate and can be expensive, with some finding the options limited or the food quality subpar. Additionally, the restaurant and bar sometimes have limited operating hours, which can be inconvenient for guests seeking late-night dining or drinks.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the city. Guests appreciate its proximity to various restaurants, shops, and the Southgate Mall. It offers easy access to major roadways like Gateway Boulevard and Calgary Trail, facilitating travel around the area. The hotel is also conveniently located near the University of Alberta hospital and provides easy access for ride-sharing services. However, parking is a significant point of discussion; while underground parking is available and valued, it is often described as tight, with height restrictions that can be problematic for larger vehicles. Some guests have also found the underground area to be dimly lit or "sketchy," and there are occasional reports of the lot being full.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the quick check-in and check-out process and the staff's willingness to accommodate requests, such as room changes, late check-outs, or providing extra amenities. The team is often described as professional and welcoming, contributing significantly to a positive guest experience. Housekeeping staff are commended for their thoroughness and for going above and beyond, even finding and returning lost items. Maintenance staff are also noted for their prompt and effective assistance with in-room issues. While most interactions are positive, a few guests have reported instances of rude or abrupt staff and occasional long lines at check-in.

Additional Information
The hotel is currently undergoing extensive renovations, which are transforming the lobby, atrium, and conference facilities, though this can lead to some construction noise and temporary closures of amenities. Many guests appreciate the updated look, while others express frustration about not being informed of the renovations prior to booking. A notable policy is the requirement of a significant security deposit, which can be as high as double the room rate, and guests report that refunds can take several business days to process. The hotel's conference facilities are highly regarded, especially after the upgrades, offering well-equipped spaces and excellent support for events. While the hotel generally maintains good security, some isolated incidents have been reported.