Village Hotel Aberdeen (Aberdeen, United Kingdom)

Guests are generally pleased by the standard of the rooms at the Village Urban Resort Aberdeen, describing how the beds are good quality and the selection of amenities is good. Most of those guests who paid for the upgraded UpperDeck rooms were happy with the extra benefits.

Guests mention feeling satisfied with the selection of facilities on offer. The choice certainly provides you with plenty of options, whether you're in town to work or play. None of the facilities entirely escape criticism, but it's fair to say that you'll generally find what you need is close at hand.

Very few guests describe anything other than a tranquil experience in the hotel's spa. The staff, perhaps unlike in other areas of the hotel, offer a smooth and well-organised service that makes guests feel comfortable and relaxed. And that's before the treatment starts!

Many of the complaints about this hotel are related to the dining facilities. Some guests were dissatisfied with the quality of the food but there are other concerns - everything from lengthy waits and mixed up meals to chaotic service and fighting staff members.

In addition to problems with the service in the restaurant, guests occasionally complain about customer service issues elsewhere in the hotel. Issues range from guests not being allowed to check-in just a few minutes early to staff members seeming out of their depth when presented with problems.

Several guests mention large gaps under the room doors. Unsurprisingly, as a result of this issue, a lot of light comes in from the hallways at night. In some case, this disturbed guests while they were trying to sleep.