Venezia Resort Hotel & Spa

The hotel offers a vibrant and welcoming atmosphere, particularly noted for its multiple pool areas and the serene Marrakech Oasis, an adults-only retreat that provides a luxurious and tranquil ambiance, often described as a "paradise." This makes it an excellent choice for a diverse range of travelers, including families seeking fun and engaging entertainment, couples looking for a relaxing getaway, and honeymooners desiring a special and memorable experience. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, along with the hotel's overall cleanliness and well-maintained grounds. The diverse food options and engaging entertainment further contribute to a positive and enjoyable stay. To enhance your visit, guests recommend booking the popular a la carte restaurants early due to high demand and being aware of the hotel's hillside location, though a convenient shuttle service is readily available for accessibility.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to cater to all ages and preferences. Guests particularly praise the multiple swimming pools, including a lively main pool, a dedicated kids' pool, and an exciting water park with slides that are a huge hit with children and adults alike. The Marrakech Oasis stands out as a beautiful, tranquil adults-only pool area with a relaxing ambiance and a spa offering various treatments like massages. For convenience, there is a 24-hour shop on-site providing essentials. The Wi-Fi connectivity throughout the hotel is generally excellent, allowing guests to stay connected. A small fitness center with air conditioning is also available for quick workouts. Some guests noted that certain areas, like the aqua pool bar decking, could use maintenance, and that some pool areas can be noisy due to music.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with housekeeping providing fresh towels daily and often creating decorative touches with blankets. Many rooms offer comfortable beds and are equipped with air conditioning, which is a welcome relief in warm weather. However, feedback on room comfort and condition is mixed; some guests describe their rooms as spacious and beautifully designed, while others found them to be tiny, cramped, or basic, especially in older blocks. Issues such as noisy locations near stairwells or entertainment areas, and subpar bathrooms with poor shower pressure, leaking fixtures, or inadequate design (soaking the floor) were mentioned. Some rooms also lacked sufficient storage space or wardrobes for unpacking. Despite these points, the overall impression of cleanliness remains positive.

Dining & Food Quality
The hotel offers a comprehensive dining experience, with a main buffet restaurant providing a wide variety of food options, often featuring different themed nights such as Greek or Indian cuisine. Most guests appreciate the selection, including fresh salads, baked breads, and desserts. However, a recurring concern is the food temperature, with many finding dishes to be only lukewarm or cold. The snack bar is popular, offering convenient options like pizza, burgers, hot dogs, and gyros throughout the day. Feedback on the breakfast is mixed, with some finding it repetitive or lacking fresh fruit variety, while others enjoyed the pancakes and waffles. The a la carte restaurants, including the Marrakech and Greek Taverna, receive high praise for their food quality and service, with guests recommending early booking. All-inclusive drinks are available, though some guests noted limitations on cocktail choices and perceived them as watered down, with premium spirits requiring an extra charge.

Location & Accessibility
The hotel is situated on a hillside, offering stunning views over Faliraki and the sea. While this provides picturesque scenery, it means the hotel is a 15-20 minute walk downhill to the main strip and the beach, which can be challenging to walk back up, especially in the heat. To address this, the hotel provides a convenient free shuttle bus service to the beach multiple times a day. A public bus stop is also located directly outside the hotel, offering access to other parts of the island like Rhodes Old Town. For greater flexibility, car, ATV, and motorbike hire services are available on-site. Guests frequently use taxis for return trips from town, noting they are reasonably priced. While some guests found the location a bit isolated from other bars and restaurants, its position offers a quieter environment away from the bustling center.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the positive interactions with reception teams, who are described as welcoming, efficient during check-in and check-out, and always ready to assist with information or requests. The bar staff, particularly in the main and pool bars, are commended for their pleasant demeanor and hard work, often going above and beyond. Restaurant staff are noted for their efficiency in clearing tables and their welcoming attitude. The housekeeping team is appreciated for their daily room cleaning and fresh towel provision. The animation team is also recognized for their efforts in organizing engaging activities and entertainment for both children and adults, contributing significantly to a fun atmosphere. Overall, the staff's dedication to providing excellent service is a standout feature.

Additional Information
Guests should be aware of several important details to enhance their stay. While the hotel operates on an all-inclusive basis, certain all-inclusive drink limitations apply, with some cocktails and premium spirits incurring additional charges, and alcoholic drinks often only available after 6 PM. A dress code is enforced for the main restaurant during evening meals, requiring smart wear and closed footwear for men, which some guests found inconsistent or restrictive. For convenience, a safe deposit box is available in rooms for a fee. Guests with late flights can arrange a late checkout for an additional charge, though availability and cost may vary. The hotel is generally pet-friendly, and some guests noted the presence of friendly cats and kittens around the property. There are also mentions of wasps and hornets in outdoor areas, which can be a minor nuisance.