Usta Park Hotel

This hotel, a long-standing establishment in Trabzon, is particularly noted for its central location in the heart of the city, offering unparalleled access to the vibrant Meydan area. Its signature feature is the rooftop breakfast area which provides stunning sea views, enhancing the dining experience. The hotel is an excellent fit for sightseers and shoppers who wish to explore the city on foot, as well as couples seeking a convenient base for a romantic getaway. While generally accommodating for families, some guests recommend confirming room size to ensure comfort. To maximize your stay, consider requesting a room on a higher floor for better views and be prepared for the lively atmosphere of the surrounding area.

Cleanliness & Room Comfort
Guests frequently commend the overall cleanliness of the rooms and the comfortable beds, which contribute to a restful stay. Housekeeping services are generally appreciated for their daily attention to detail. However, feedback on room condition and size is mixed; while some rooms are described as updated and spacious, others are noted as being small or feeling old, with some even reporting issues like dampness or smelly pillows. Specific concerns included towels not being replaced daily without request, non-functioning safes or televisions, and a lack of basic amenities like glasses or napkins. Some guests also experienced noise from the lively surrounding area or other guests, impacting their tranquility.

Dining & Food Quality
The breakfast experience is a significant highlight for many guests, particularly due to its location on the top floor offering wonderful sea views. The breakfast area is often described as bright and pleasant. While some guests found the breakfast variety to be somewhat limited or repetitive over multiple days, others praised it as excellent and ample, with fresh and tasty items. Specific feedback included observations about the coffee options being basic, and some instances where food presentation could be improved, such as items not being covered. Despite these minor points, the overall consensus is that breakfast provides a good start to the day.

Location & Accessibility
The hotel's central location is consistently lauded as its strongest asset, placing guests directly in the Meydan area. This prime position offers easy access to a multitude of shops, restaurants, and local attractions, making it ideal for exploring Trabzon on foot. Guests appreciate being within walking distance of virtually everything downtown, including popular areas like Long Street. Regarding parking, feedback is varied; some guests found it problematic or noted a lack of dedicated facilities, while others mentioned the availability of both open and closed parking services, with valet staff often assisting.

Staff & Service
The staff generally receive praise for being friendly, helpful, and polite, with many guests highlighting their attentiveness and solution-oriented approach to guest needs. Specific mentions include positive interactions with reception, cleaning, and valet parking staff. However, some guests reported significant issues with responsiveness to requests, particularly concerning room maintenance or follow-up on inquiries. There were isolated instances of perceived rudeness or a lack of follow-up on promises, such as not addressing broken amenities or failing to return calls regarding reservation changes.

Additional Information
A notable concern for several guests was the hotel's handling of reservation changes, especially during unforeseen circumstances like snowy weather. Multiple guests reported difficulties in rescheduling their stays, citing unanswered calls and a lack of follow-up from the hotel, which led to frustration and perceived poor service. The hotel also features a Turkish Hammam which is free for guests for basic use, and an active massage salon, though some guests expressed minor concerns about its hygiene. The property is recognized as an older establishment that has undergone renovations, contributing to its updated appearance in some areas.