Upstalsboom Parkhotel

The hotel's exceptional staff and outstanding breakfast consistently stand out, creating a welcoming and memorable experience for guests. Its central yet quiet location makes it an ideal choice for various travelers. Couples seeking a relaxing getaway will appreciate the serene atmosphere, while business travelers can benefit from the convenient access to the city. Families and sightseers will find it easy to explore the surroundings, given its proximity to key attractions. Guests consistently praise the hotel's overall cleanliness and the comfortable, though sometimes varied, room accommodations. To enhance your stay, consider requesting a room on a higher floor for potentially quieter nights, and be sure to indulge in the highly praised breakfast buffet, which offers a wide array of fresh and delicious options.

Facilities & Amenities
Ample parking is available, including outdoor spaces and a secure underground garage which is also suitable for bikes. However, some guests noted the cost for parking and the lack of electric vehicle charging stations. Wi-Fi connectivity received mixed reviews; while some found it stable, others experienced slower speeds, particularly when the hotel was fully occupied. A significant highlight is the wellness area, featuring two saunas and a comfortable relaxation area with a balcony or terrace. Guests appreciate its cleanliness and spaciousness, though some noted the absence of a steam room. Sauna use typically requires advance booking. The hotel also offers a bar and a cozy lobby for guests to relax. Some rooms include a minibar and water kettle, though a few guests reported issues with the refrigerator or lack of power outlets for the kettle. There is no gym available.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with rooms and common areas described as very tidy and well-maintained. Feedback on room condition is mixed; while many guests found the rooms to be modern, appealing, and spacious, some noted that certain areas or furnishings appeared aged or in need of renovation. Bed comfort also varied in reviews; some guests enjoyed very comfortable beds and good mattresses, ensuring a restful sleep, while others found the mattresses to be too hard or worn out, and some mentioned small bed sizes or uncomfortable pillows. Bathrooms were generally clean, but their size and layout received diverse comments. Some were described as spacious and modern, while others were considered quite small, akin to a wet room, with limited storage space and occasional issues like slippery shower floors or leaking shower doors. Noise levels were generally low due to the hotel's quiet location, but some guests reported occasional street noise or sounds from other rooms, particularly if windows were open. Some rooms also lacked air conditioning, leading to warmth in summer.

Dining & Food Quality
The breakfast buffet is overwhelmingly praised as excellent, very good, and exceptionally rich, offering a wide variety of options. Guests particularly enjoyed the fresh rolls, salmon, diverse cheese and cold cuts, muesli, and various egg dishes, including made-to-order omelettes. The coffee and tea service to the table is highly appreciated for its quality and convenience, though a few guests found the coffee diluted or cold. The hotel's restaurant generally receives positive feedback for its good food quality, tasty dishes, and varied selection, with many guests finding it to be a good value. The dinner buffet is also noted for its appeal. However, some specific dishes received criticism for being tasteless, overcooked, or poorly prepared. The bar area is available for guests, though a few reviews mentioned that the service there could sometimes appear listless or less welcoming compared to other hotel areas.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it an ideal base for exploring the area. Guests appreciate being within easy walking distance to the town center, city attractions, and the harbor, typically reachable within 10 to 20 minutes on foot. This proximity allows for convenient access to shopping, dining, and sightseeing opportunities, making it a practical choice for both leisure and business visitors. Despite its central position, the hotel is often described as being in a quiet area, providing a peaceful retreat after a day of activities. While public transport connections are available nearby, some guests suggested that the hotel could advocate for improved links to the main train station and other parts of the city, enhancing overall accessibility for those relying on public transit.

Staff & Service
The hotel staff consistently receives exceptional praise for being incredibly friendly, attentive, helpful, and competent across all departments. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay. The check-in process is described as quick and smooth, contributing to a positive first impression. Staff are noted for their ability to accommodate individual requests, such as room changes for accessibility needs or specific dietary preferences like vegetarian and vegan options. The housekeeping service is also commended for its efficiency and thoroughness in maintaining clean rooms. Overall, the staff's dedication to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for.

Additional Information
The hotel maintains a pet-friendly policy, warmly welcoming dogs, which is a significant advantage for guests traveling with their companions. A recurring observation is that while the hotel is well-maintained, some areas show signs of being aged and could benefit from renovation to update their aesthetic and amenities. The outdoor area around the hotel, including pathways and landscaping, was noted by some guests as being unkempt, with leaves and weeds, and occasionally poor lighting, which could pose a safety concern in wet conditions. Guests should be aware that use of the sauna typically requires advance booking due to its popularity. The hotel also offers bikes for rent, providing an alternative way to explore the surroundings, though a daily fee applies. Some guests appreciated the thoughtful welcome Prosecco and coffee upon arrival, adding a nice touch to their check-in experience.