UNAHOTELS Napoli

This hotel offers a welcoming retreat in Naples, distinguished by its panoramic rooftop restaurant and bar which provides stunning city views and exceptional dining experiences. Its strategic location near the central train station makes it an ideal base for sightseers looking to explore the region's historical sites like Pompeii and Herculaneum, as well as for business travelers seeking convenient transport links. Couples will appreciate the romantic ambiance of the rooftop, while families can benefit from the spacious accommodations and helpful staff. Guests consistently praise the hotel's cleanliness, comfortable rooms, and the attentive service provided by the team. To ensure a peaceful stay, consider requesting a room that does not directly face the main piazza, or rely on the effective soundproofing for a quiet night's sleep.

Facilities & Amenities
The hotel provides a range of amenities designed to enhance guest comfort and convenience. A standout feature is the rooftop bar and restaurant, offering a stylish setting for drinks and meals with impressive city vistas, making it a popular spot for relaxation. Guests can expect reliable Wi-Fi connectivity throughout the property, though some experienced intermittent issues that occasionally affected their online access. While some guests noted occasional issues with the elevator service, leading to queues, the hotel generally maintains its facilities well. The air conditioning system is available, but some found its temperature settings to be centrally controlled and not always adjustable to their preference, leading to warmer rooms, particularly during milder weather. For those arriving by car, parking is available off-site, which some guests found to be an expensive option, requiring a short walk to the hotel.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a comfortable stay. The beds are often described as comfortable, ensuring a restful night's sleep, though a few guests found them to be too firm or lumpy. A significant advantage is the effective soundproofing of the rooms, which largely mitigates the considerable noise levels from the busy street outside, especially when windows are closed. Many rooms feature balconies and some boast spacious bathrooms, with some guests noting the presence of marble finishes. However, some reviews mentioned minor issues such as mold spots in bathrooms, which were reportedly addressed quickly, and a lack of certain in-room amenities like kettles or functional bedside outlets. Some guests also reported rooms feeling too warm due to fixed air conditioning settings.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, receives widespread acclaim for its exceptional quality and extensive variety. Guests are delighted by the plentiful selection, which includes a range of meats, cheeses, pastries, scrambled eggs, bacon, fresh fruit, and local specialties. The option to enjoy breakfast on the rooftop terrace with panoramic views is a highlight for many. The rooftop restaurant also garners high praise for its dinner offerings, with guests consistently describing the food quality as delicious and exceptional. Service in the dining areas is noted as attentive and welcoming. Special touches like coffee made to order, including traditional Moka coffee, are frequently appreciated. The hotel also caters to dietary needs, offering gluten-free and lactose-free options.

Location & Accessibility
The hotel boasts a highly strategic central location, situated directly opposite the main train station (Napoli Centrale/Garibaldi), making it exceptionally convenient for travelers utilizing public transport, including the metro and trains for excursions to destinations like Pompeii. The historic center is also within comfortable walking distance. However, the immediate vicinity of the hotel, particularly Piazza Garibaldi, is frequently described as very busy, noisy, and somewhat gritty, with some guests noting the presence of litter and feeling uneasy, especially after dark. Despite these observations, many guests felt secure within the hotel and appreciated the ease of access to various parts of the city. Parking is available off-site, though it is noted as an expensive option.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, professionalism, and attentive service. Guests frequently highlight the welcoming demeanor of the front desk team, noting their helpful nature and efficiency during check-in and check-out processes. The restaurant staff are also commended for their warmth and excellent service, contributing significantly to a positive dining experience. Many reviews mention the staff's willingness to provide local information, offer recommendations, and assist with various requests, including arranging transport or excursion bookings. While a few isolated comments mentioned minor issues with service, the overwhelming majority of guests report a highly positive interaction with the team, emphasizing their dedication to guest satisfaction.

Additional Information
This hotel offers several unique aspects that contribute to the guest experience. It maintains a pet-friendly policy, accommodating guests traveling with their animal companions. Guests should be aware of certain in-room amenities policies, such as the absence of kettles for hot beverages and the provision of only paper cups, with a charge for borrowing proper drinking glasses. The air conditioning system is centrally controlled, which means guests cannot always adjust the temperature to their individual preference, potentially leading to warmer rooms. Some guests have also reported issues with credit card pre-authorizations not being promptly refunded after check-out. Additionally, rooms facing the main piazza can experience significant noise during local celebrations or events, despite the effective soundproofing.