Tulloch Castle Hotel

The hotel's defining characteristic is its authentic castle experience, allowing guests to immerse themselves in history and unique architecture. Many guests are drawn by the allure of staying in a genuine castle, often mentioning the intriguing tales of resident ghosts, particularly the Green Lady, and the popular ghost tours. This makes it an ideal destination for history enthusiasts and adventure seekers looking for a memorable and distinctive stay. The hotel is also well-suited for families seeking a unique and spacious accommodation, as well as couples desiring a romantic and atmospheric getaway. Dog owners will appreciate the welcoming pet policy. Most guests consistently highlight the friendly staff, comfortable rooms, and the overall historic charm. To enhance your visit, consider exploring the castle's grounds and taking advantage of the engaging history tours, and be prepared for the unique quirks of an ancient building.

Facilities & Amenities
The hotel offers a range of facilities that contribute to its unique atmosphere. Guests frequently mention the inviting bar, often referred to as the Green Lady Pub, which provides a cozy setting for drinks and casual dining. The main restaurant, sometimes called the Turret restaurant, is also a prominent feature, offering a more formal dining experience. Many appreciate the presence of a warm log fire in communal areas, enhancing the historic ambiance. A small museum on-site provides additional historical context, which is a popular draw for guests. Convenient parking is available directly outside the hotel, making arrivals and departures straightforward. However, a significant point noted by many is the absence of an elevator, requiring guests to navigate numerous stairs to reach their rooms, which can be challenging for those with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, though many guests find their accommodations to be spacious and comfortable, often featuring four-poster beds that contribute to a regal feel. The beds are generally praised for being comfortable, ensuring a restful night's sleep. Some rooms are noted for their beautiful original fireplaces and balconies offering scenic views. However, some guests report that rooms can appear tired or shabby, with instances of worn carpets or a general need for TLC. While many bathrooms are described as clean and well-appointed, issues such as poor water pressure in showers, slow drainage, or difficulty getting hot water are frequently mentioned. Noise levels vary; some rooms are quiet, while others experience noises from old pipes, other guests, or even unexplained sounds attributed to the castle's haunted reputation.

Dining & Food Quality
The hotel's dining options receive varied feedback from guests. Most guests praise the breakfast, describing it as delicious, excellent, and offering a good variety, including a hearty full Scottish breakfast. However, some find the breakfast to be overpriced or the buffet options somewhat underwhelming, with occasional comments about food not being served hot enough. Dinner in the restaurant or bar is often highlighted as delicious and well-presented, with some guests enjoying the quality of dishes like lamb shanks and venison. Conversely, a notable number of reviews describe the dinner as overpriced canteen food, bland, not fresh, or even inedible, with concerns about small portions and limited menu choices, especially for vegetarians. The bar atmosphere is generally considered cozy and welcoming for meals.

Location & Accessibility
The hotel's location is generally well-regarded, offering a unique blend of seclusion and accessibility. Situated on a small hill, it provides picturesque views of the surrounding countryside and is often described as feeling intimate and secluded. Guests appreciate its proximity to popular Scottish destinations, making it a convenient base for exploring the NC500 route, Inverness, and Loch Ness. While the immediate surroundings are rural, some reviews mention its location behind a council estate, which can detract from the initial impression. The hotel offers ample and convenient parking directly outside, which is a significant advantage for those traveling by car. However, accessibility without a vehicle can be challenging, as it's a considerable walk from the nearest train station, and public transport or ride-sharing options like Uber are not readily available.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, being a highlight for many guests. They are frequently described as incredibly friendly, helpful, attentive, and accommodating, going above and beyond to ensure a pleasant stay. Guests particularly commend the warm welcome at reception and the staff's willingness to assist with luggage, provide local recommendations, and share the castle's history. The check-in process is generally smooth, though some guests have experienced minor delays. The pet-friendly service is highly appreciated by dog owners, with staff making efforts to ensure pets are comfortable. The engaging ghost tours led by knowledgeable staff members are a recurring point of praise, adding a unique and memorable dimension to the service experience. Overall, the dedication of the staff significantly contributes to the positive guest experience.

Additional Information
Beyond the standard amenities, the hotel offers several unique aspects that shape the guest experience. Its pet-friendly policy is a significant draw, with staff providing bowls and allowing dogs in the bar area, making it an excellent choice for travelers with furry companions. The highly popular history and ghost tours are a standout feature, led by enthusiastic and knowledgeable guides who share fascinating tales of the castle's past and its resident spirits, often described as a highlight of the stay. Many guests note that the hotel, being an ancient building, is constantly undergoing renovations and requires ongoing TLC, which can lead to some areas appearing dated. Guests should also be aware that the hotel has a no refund policy for cancellations made through third-party bookings, even if rooms are re-sold, which has caused disappointment for some.