Positive Reviews
positive:
Complete accommodations.
If you love to escape to a resort and enjoy the amenities, the Shangri-La has everything you need for a luxurious stay. Restaurants, spa and recreational activities are all located on site to make visiting easy – if you want to venture out to the city there are many shops, restaurants and points of interest to enjoy.
positive:
Exceptional service.
When you visit a world-class property such as the Shangri-La, you expect personalised and attentive service. Staff at the hotel are willing to go above and beyond to make your stay memorable and comfortable – if you have any special needs or request, be sure to bring it to the attention of hotel staff as soon as possible for accommodation.
positive:
Beautifully clean.
The luxury resort is well-maintained and clean – restaurants, social spaces and rooms are well kept and welcoming. Be sure to take advantage of many of the hotel’s premium services and facilities during a stay.
Negative Reviews
negative:
Peak travel times.
Throughout the year, various peak travel times make the Shangri-La resort booked closer to capacity which could diminish the tranquillity for some guests. Larger guest volume also means that many of the public amenities become busier – such as the swimming pool. If you’re interested in visiting during an off-peak season, be sure to speak with hotel staff for possible options.
negative:
Wi-Fi spotty.
If you’re in the guest room and need Wi-Fi, it could be spotty at times. The complimentary Wi-Fi is located in each guest rooms and there is a 24-hour business centre for use in the event the room Wi-Fi isn’t up to speed.
negative:
Noisy ambiance at times.
The location of the hotel on the canal makes it a beautiful venue, but the water location also makes it prone to recreational activities such as Jet skis – some guests might find the constant hum of the jet skis to be a bit irritating at times.