Thon Partner Hotel Saga

The hotel's most notable feature is its prime central location in Haugesund, offering unparalleled access to the city's pedestrian street, waterfront, and various dining and shopping options. This makes it an excellent choice for sightseers eager to explore the city on foot, as well as business travelers seeking convenience. Guests frequently commend the friendly and welcoming staff who contribute significantly to a positive stay, and the breakfast consistently receives high praise for its quality and variety. While many rooms are described as outdated and some guests experience noise from adjacent rooms or the street, the hotel is undergoing renovations, with some guests enjoying newly renovated rooms. For a more comfortable experience, it is advisable to inquire about these updated rooms and consider bringing earplugs if sensitive to sound. Utilizing the convenient public parking garage nearby is also a practical tip for those arriving by car.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities and amenities, often noting that the property shows its age. While there is no swimming pool on-site, guests appreciate the arrangement for gym access at a neighboring fitness center, though this is limited to two hotel guests at a time and requires a key from reception. Many rooms include a convenient mini-fridge, which is a welcome addition. However, the televisions in some rooms are considered outdated, lacking modern casting capabilities, and their remote controls can be unreliable. Some guests also found the elevators to be old and slow. While Wi-Fi generally functions well, a common complaint is the absence of a water kettle or in-room coffee and tea facilities, requiring guests to visit the reception for hot beverages.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied, with some guests praising the tidy rooms, while others report significant issues. Common complaints include dirty mattresses, hair in bathrooms, food stains on walls, and mold in shower grout, suggesting inconsistent housekeeping standards. Many rooms are described as old, outdated, and worn, with an 80s aesthetic, though some guests were pleased with newly renovated rooms. A recurring concern is noise levels, with guests frequently hearing conversations and bathroom sounds from adjacent rooms, as well as considerable street noise due to poor insulation. Room temperature is another major issue, as many rooms lack air conditioning and can become excessively warm, leading to discomfort and difficulty sleeping, even with windows open. Bathrooms are often noted as small and cramped, with some experiencing poor shower design causing water to spill.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality, variety, and deliciousness, with many guests highlighting it as a standout feature. The buffet offers a rich selection of options, though some guests noted that hot food items, such as eggs and bacon, were occasionally served cold. There were also comments about slow replenishment of popular items, especially during busy periods or on weekends, and some tables not being cleared promptly. While the breakfast is generally excellent, a few guests mentioned a lack of a dedicated coffee machine, with only filter coffee available, and occasional issues with bacon quality. The hotel also features a restaurant that is currently undergoing development or has recently opened, and a popular Kumle buffet is offered on Thursdays, which is highly recommended by locals and guests alike.

Location & Accessibility
The hotel boasts an excellent central location in Haugesund, making it incredibly convenient for guests to explore the city. It is situated just a short walk from the pedestrian street, waterfront, and numerous restaurants and shops, allowing for easy access to all downtown attractions. This prime spot is ideal for those who prefer to navigate the city on foot. While the hotel does not offer its own parking, a large and convenient public parking garage is located only 40-60 meters away, which many guests found to be a practical and affordable solution compared to other options in the city. However, due to its central position, some guests reported experiencing street noise, particularly from ongoing roadwork, which can be a minor inconvenience.

Staff & Service
The staff and service at the hotel consistently receive high commendation from guests, with many highlighting their friendliness, helpfulness, and welcoming demeanor. Guests frequently praise the attentive service provided by the reception team, who are often described as smiling and accommodating, assisting with various requests such as room changes or local recommendations. The check-in process is generally reported as quick and efficient. However, feedback on housekeeping is mixed; while some found their rooms clean, others reported issues such as rooms not being cleaned as agreed, towels not being replaced, or trash not being emptied. In the dining area, some guests noted that staff availability could be limited, particularly on weekends, leading to slower replenishment of breakfast items.

Additional Information
The hotel is frequently noted for its older age and outdated decor in many areas, though it is undergoing renovations, with some guests benefiting from newly updated rooms. A unique amenity is the arrangement for gym access at a nearby fitness center, which is a significant plus for active travelers, although it's important to note that access is limited to two hotel guests at a time and requires a key from the reception. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. However, some guests expressed concerns about window safety, particularly for families with children, as some windows lack child safety locks and can open fully. It is also worth noting that many rooms do not have air conditioning or in-room water kettles, which are common amenities in more modern hotels.