The Westin Bonaventure Hotel & Suites, Los Angeles

The hotel is widely recognized for its unique architectural design, featuring distinctive cylindrical towers and captivating glass elevators that offer panoramic city views, making it a memorable landmark. This iconic structure, often seen in films, provides a comfortable and accommodating stay for a variety of guests. It is particularly well-suited for sightseers and tourists due to its central location, allowing easy access to downtown attractions. Business travelers and conference attendees also find it convenient for its facilities and urban setting. Couples can enjoy romantic cityscapes from higher floors and the unique revolving lounge, while families appreciate the spacious rooms and amenities like the pool. For those participating in events like the LA Marathon, the hotel offers specific, thoughtful services. To enhance your experience, consider requesting a room on a higher floor for superior views, and be mindful of the significant parking costs.

Facilities & Amenities
Guests frequently highlight the hotel's unique revolving lounge on the top floor, which offers a distinctive experience and stunning city views, though some note the food options there are limited. The fitness center is generally well-regarded as well-equipped. A swimming pool is available and appreciated by many, although some guests mention it is not heated or has specific access hours. The presence of a 24-hour cafe and Starbucks within the lobby is highly valued for its convenience and accessibility for quick meals and coffee. While the hotel once featured numerous shops and retail spaces, many guests observe that these areas now appear abandoned or closed, which can detract from the overall vibrancy. The distinctive glass elevators are a signature feature, providing unique views, but some guests find the hotel's internal layout confusing, leading to occasional navigation challenges. Other amenities mentioned include a barbershop, spa, and business services like FedEx and Hertz.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds consistently receive high praise for being exceptionally comfortable, often described as ensuring a restful night's sleep. However, many reviews indicate that the rooms, while functional, appear outdated and could benefit from a refresh, with some noting signs of wear and tear. Feedback on noise levels is mixed; some guests report quiet rooms, while others experience significant street noise even on higher floors, or noise from adjoining rooms. In-room amenities include a coffee maker and an empty mini-fridge, which are appreciated. Some guests mention issues with TVs being outdated or having signal problems, and a lack of sufficient or universal power outlets. Spacious bathrooms are a positive, though some reviews mention issues with non-working showers, inconsistent water pressure, or a lack of proper ventilation.

Dining & Food Quality
Feedback on breakfast is varied; most guests find it to be good with a decent selection, including options catering to different preferences, though some consider it overpriced or experience long waits for buffet service. The revolving restaurant on the top floor is celebrated more for its unique atmosphere and views than its culinary offerings, with some guests noting limited or basic food options. The lobby bar and 24-hour cafe are frequently mentioned as convenient spots for quick bites and beverages, with the cafe being particularly valued for its round-the-clock service. While some guests praise the food quality in general, others describe it as bland or overpriced, especially in certain in-hotel dining venues. Many guests express frustration over the limited availability of in-hotel restaurants, as several are noted to be closed or have restricted hours, making dining choices challenging. Room service is generally described as prompt and efficient, though occasional issues with food preparation have been noted.

Location & Accessibility
The hotel's central location in downtown LA is a significant advantage, placing guests within easy walking distance of major attractions such as the convention center and the Crypto.com Arena. Its proximity to public transport, including the metro and light rail, is highly valued for convenient travel throughout the city and to the airport. While the walkability is good for exploring the immediate downtown area, some guests note a lack of diverse dining options directly outside the hotel and express concerns about safety in the surrounding area at night. Parking is a frequently discussed topic; the hotel primarily offers valet service, which is noted as being expensive and sometimes involves long waits for vehicle retrieval. However, some guests mention the availability of alternative, more affordable parking structures nearby. The hotel's location also provides good access to freeways, facilitating travel to other parts of the greater Los Angeles area.

Staff & Service
The friendly staff consistently receives high praise across various departments, including the front desk, housekeeping, and restaurant teams, with many guests highlighting their helpfulness and attentiveness. The check-in process is often described as quick and efficient, though some guests report experiencing long lines or initial difficulties, particularly when booking through third-party sites or attempting early check-ins. Housekeeping generally performs well, maintaining clean rooms, but some reviews mention missed cleanings or delays in fulfilling requests for additional towels. While maintenance issues are typically addressed, some guests report that certain problems, such as non-working showers, were not fully resolved during their stay. The bell service is appreciated for its efficiency by many, though some guests have experienced long waits or unavailability. Overall, the majority of customer service interactions are positive, contributing to a welcoming atmosphere, despite a few isolated instances of unhelpful or rude encounters reported by some guests.

Additional Information
The hotel's distinctive architectural significance is a recurring theme, with many guests appreciating its iconic design and noting its frequent appearance in movie filming. A pet-friendly policy is in place, accommodating guests traveling with animals. However, a common point of contention is the hotel's practice of placing large incidental holds on credit cards, with some guests reporting amounts ranging from $200 to $500, and expressing frustration over the lengthy time it takes for these funds to be released. Several reviews mention significant service disruptions, including water outages and electricity outages, which caused considerable inconvenience and were perceived as poorly managed. For participants in the LA Marathon, the hotel offers specific amenities like an early breakfast and a dedicated marathon shuttle. While some guests with rewards program benefits report receiving upgrades, others feel their elite status was not fully recognized. The hotel's internal confusing layout is frequently mentioned, with guests often finding it challenging to navigate between towers and different facility levels. Additionally, some guests note the hotel's smoking policy allows smoking in certain outdoor areas.