The Gordon Hotel

The hotel offers a distinctive and artistic ambiance, making it a memorable urban escape, particularly for those who appreciate unique design and local art. Its central location is a significant draw, placing guests within easy reach of key attractions and dining options. The hotel is well-suited for sightseers, business travelers, and families visiting the university or attending events, thanks to its convenient access and comfortable accommodations. Pet owners will also find it accommodating. Guests consistently highlight the exceptional staff service and the overall welcoming atmosphere. To enhance your stay, consider requesting a room away from the train tracks if you are a light sleeper, and take full advantage of the complimentary snacks and beverages available in the lobby.

Facilities & Amenities
Guests frequently praise the hotel's thoughtful amenities, including complimentary snacks and beverages available in the lobby, which add a welcoming touch. The hotel features a well-equipped fitness center for guest use. For entertainment and dining, there are multiple on-site options, including a rooftop bar with views and a hidden speakeasy, both popular among visitors. Many appreciate the convenience of water dispensers on each floor, providing filtered water, and the availability of individually wrapped ice bags. While some guests experienced issues with Wi-Fi connectivity, particularly during busy periods, others found it reliable. Some rooms also feature French doors or balconies, allowing guests to enjoy fresh air and views.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness and the comfort of its rooms. Guests frequently commend the comfortable beds and luxurious bedding, ensuring a restful night's sleep. Rooms are often described as spacious, well-appointed, and adorned with local artwork, contributing to a pleasant aesthetic. However, feedback on noise levels is mixed; some guests reported significant disturbance from train horns and street noise, while others noted internal noise from plumbing or elevators. Some found the shower design, with a half-wall, led to water spillage, and a few isolated reports mentioned issues with room odors or minor maintenance concerns like wobbly toilet seats or gnats.

Dining & Food Quality
The hotel offers several on-site dining options that receive considerable attention. The main restaurant, the Gordon Tavern, is frequently praised for its delicious food and lively atmosphere, with many guests highlighting specific dishes like the hamburger or dinner entrees. The rooftop bar and restaurant, Carlita's, is also popular for its ambiance and views, though some found it to be loud. A speakeasy provides a unique and enjoyable experience. While most feedback on food quality is positive, some guests expressed disappointment with specific items, such as the espresso martini or the Thanksgiving buffet. Room service is available, offering convenience, though some found it to be expensive.

Location & Accessibility
The hotel's central location is a major highlight, offering excellent walkability to numerous attractions. Guests appreciate its proximity to the 5th Street Public Market, a hub of shops and restaurants, as well as the Hult Center for performing arts and the university. This makes it ideal for exploring the downtown area on foot. Valet parking is available and often described as convenient and efficient, though it is mandatory and some guests experienced delays during busy times or found the policy of removing all items from their vehicle unusual. An airport shuttle service is also provided, adding to the hotel's accessibility for travelers arriving by air.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with guests describing them as friendly, helpful, attentive, and professional. Many reviews highlight the staff's willingness to go above and beyond, such as assisting with university move-ins, providing complimentary amenities, or addressing issues promptly and courteously. The check-in process is often noted as quick and welcoming, sometimes including a complimentary beverage. While the vast majority of interactions are positive, a few isolated comments mentioned instances of perceived unenthusiastic or less attentive service, particularly at certain bar areas. Overall, the dedication to providing excellent service is a recurring theme.

Additional Information
The hotel embraces a pet-friendly policy, providing amenities like a dog bed and bowls in the room, which is highly appreciated by guests traveling with their animals. A unique feature is the pre-arrival survey and follow-up calls, allowing the hotel to tailor the stay to guest preferences. Guests are welcomed with a complimentary glass of wine or beer upon check-in, a thoughtful touch that sets a positive tone. The hotel also offers free bikes for guests to borrow, encouraging exploration of the surrounding area. During unusual circumstances, such as a major ice storm, the hotel demonstrated exceptional resilience and service, providing a warm and staffed refuge when many other businesses were closed.