The Duniway Portland, a Hilton Hotel

The hotel is celebrated for its boutique-style luxury and artistic ambiance, particularly evident in its impressive lobby and bar areas which many guests describe as having a special, luxurious feel. Its central downtown location is also a key highlight, placing guests at the heart of the city. The hotel is an excellent fit for sightseers and business travelers due to its prime location near attractions and corporate hubs, allowing for easy exploration and convenient access to meetings. Couples appreciate the romantic atmosphere and lively bar, while families benefit from the spacious rooms and available amenities. To enhance your stay, guests recommend being aware of the additional costs for parking and the destination fee, and if you prefer a firmer pillow, it is advisable to bring your own as hotel pillows are often described as too soft.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The indoor pool is frequently praised for being clean and having a unique soft-bottom floor, though many guests note it is often too cold and lacks a hot tub. A well-equipped fitness center is available, described as clean and aesthetically pleasing, providing ample opportunity for workouts. The hotel's lobby and bar areas are highlighted as beautiful, lively spaces perfect for working remotely or relaxing after a day out. While free Wi-Fi is available, some guests found its performance inconsistent. Rooms feature large 65-inch TVs, though they are not smart TVs, requiring guests to bring their own streaming devices like a Fire Stick or Roku. Guests also appreciate the convenience of an in-room coffee maker, but some found the ice machines heavy or producing small cubes. Minor issues included missing basic amenities like a shower cap, wine opener, or hand lotion, and some found the overall room and hallway lighting to be dim.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many praising the large rooms and comfortable beds that contribute to a restful sleep. Rooms often provide nice views of the city, and some are noted for being quiet. However, a significant concern raised by several guests is the presence of bed bugs, leading to uncomfortable stays and skin irritation. Other issues include rooms appearing old or worn, with instances of chipped furniture, peeling paint, and broken fixtures. The bathrooms receive varied comments, with some noting dirty grout in showers, low water pressure, or even murky, discolored water from taps, which some guests found caused skin irritation. Housekeeping services also drew criticism, with reports of rooms not being cleaned despite "yes" tags, or essential items like towels or coffee cups being missing. Some guests also experienced issues with air conditioning not adequately cooling rooms, and a strong Pinesol smell was reported in some areas.

Dining & Food Quality
The hotel's dining options generally receive positive remarks, particularly the breakfast service, which is frequently described as wonderful and delicious, offering a variety of options including highly-praised Belgian waffles, open-faced breakfast sandwiches, and Banh Mi. The Mayrose restaurant is commended for its good food quality and pleasant atmosphere. The bar area is noted for being lively and offering excellent drinks, with the espresso martini receiving special mention, and bartenders are often described as personable. However, guests express disappointment that the restaurant often closes for lunch, and there is no room service available, limiting dining convenience. Some guests found the coffee bar to have inconsistent hours or staffing. While a breakfast credit is offered, its application can be confusing, and some guests felt the overall cost of dining was high for the value received, leading them to seek options elsewhere.

Location & Accessibility
The hotel's central location in downtown is consistently highlighted as a major advantage, offering easy access to the freeway and placing guests within walking distance of numerous popular attractions. These include shopping malls, Pioneer Square, Powell's Books, and various restaurants and bars, making it ideal for exploring the city on foot. Proximity to public transportation, such as the light rail station and streetcar, further enhances accessibility to other parts of the city and the airport. While the surrounding downtown area has been noted for the presence of homelessness and drug use, guests generally feel the hotel itself and its immediate vicinity are safe. Parking is available on-site, often praised for its convenience and easy in/out access, though it is frequently mentioned as being quite expensive, with costs ranging from $33 to $65 per night, and access can be affected by local events like parades.

Staff & Service
The hotel staff consistently receives high praise for their courteous and helpful demeanor, contributing significantly to a positive guest experience. Many reviews highlight the excellent customer service provided by the front desk team, who are often described as friendly, attentive, and efficient during the check-in process. Staff members are commended for their willingness to accommodate requests, such as delivering a crib or a microwave to rooms. The restaurant and bar staff also receive positive mentions for their attentive service and pleasant interactions. However, some guests reported isolated instances of rude or unwelcoming staff, particularly at the front desk, leading to frustrating interactions or long wait times during check-in. There were also complaints about staff being unhelpful with specific issues like a non-working coffee pot or handling lost property.

Additional Information
Guests should be aware of a mandatory destination fee that is added to the room rate, which, while intended to cover certain amenities or provide a dining credit, can be a source of confusion or frustration for some guests who feel it is not clearly communicated or applied. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. A recurring comment is the presence of a strong, often overwhelming, perfume scent in the lobby and hallways, which some guests found unpleasant and pervasive, even reaching their rooms. The hotel does not offer EV chargers in its parking area, which can be an inconvenience for electric vehicle owners. Other notable details include the absence of microwaves in standard rooms (though they can be requested), no clock in the room, and no newspapers available. The hotel also utilizes a convenient texting service for guest inquiries, and there have been isolated incidents of fire alarms going off during stays.