Tangla Hotel Brussels

The hotel offers an elegant and comfortable stay, with its signature feature being a remarkably large and well-maintained swimming pool and extensive wellness facilities, making it a standout choice for guests seeking relaxation and recreation. Its sophisticated decor and serene atmosphere appeal to a diverse range of guests. The hotel is particularly well-suited for business travelers due to its quiet environment and proximity to a major hospital and university, while families appreciate the spacious rooms and excellent pool area. Couples can enjoy a romantic getaway with the hotel's luxurious amenities. To enhance your experience, it is advisable to confirm the operational status of all wellness facilities upon arrival and be aware of the hotel's location, which is well-connected by metro but not in the immediate city center.

Facilities & Amenities
Guests frequently highlight the hotel's impressive array of facilities, including a spacious spa, a large and clean pool, and a well-equipped fitness center with a sauna and hot tub. Many appreciate the convenience of room service 24/7 and outside seating areas. The hotel also provides valet service and offers free Wi-Fi, though some guests reported issues with connectivity. In-room amenities such as a minibar, Nespresso machines with real capsules, iron and ironing board, kettle, and bottles of water are generally well-received. However, some guests noted issues with amenities like non-functional TVs, broken safes, or a lack of sufficient seating around the pool. For electric vehicle owners, EV chargers are available, and a garage provides convenient parking.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests praised the spacious rooms, comfortable beds, and high-quality linens, often describing the rooms as clean, quiet, and well-soundproofed. The bathrooms are generally large, with some featuring a cozy shower. However, a significant number of reviews reported issues with hygiene, including visible stains on sofas and bed throws, marks on walls, and scratched cabinet or furniture. Specific complaints included a broken showerhead, previously used items in the refrigerator, and inadequate cleaning, with some mentioning soap marks or uncleaned tiles in the shower. Some rooms experienced a strong tobacco smell or a persistent humming noise, and issues with air conditioning not adequately cooling the room were also noted, leading to a hot room for some.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives varied feedback. Many guests found the breakfast buffet to be excellent, offering a large variety of food options, including a notable Chinese section and an omelette/egg station. The food quality was often praised, with some highlighting the deliciousness and extensive choice. However, some guests found the breakfast to be average, not outstanding, or too heavily Asian-flavored, with issues like cold buffet food. The restaurant and bar areas are available, but some guests reported that the main restaurant only operates for breakfast, or that dinner options were limited, expensive, and of substandard food quality, with slow service. Cocktails at the lobby bar were generally well-regarded.

Location & Accessibility
The hotel's location is described as being outside the city center but easily accessible. It is situated in a quiet area, often noted for its proximity to a major hospital and university. While not central, a metro station is within walking distance, providing convenient public transportation to the city center in about 20-30 minutes. The hotel is also considered easy to reach by car and is relatively close to the airport, making it suitable for those traveling by air. Parking is available, including a garage and outdoor spaces, though it is often mentioned as an additional cost. Some guests found the immediate surroundings to be an "ugly industry zone" or lacking in local shops, while others appreciated the nearby park.

Staff & Service
The staff and service at the hotel elicit highly mixed responses. Many guests consistently praised the friendly staff, highlighting their helpfulness, professionalism, and attentiveness, particularly at reception and in the restaurant. Positive experiences included a warm welcome, quick check-in, and staff being accommodating to requests. However, a significant number of reviews reported negative interactions, describing some staff as unfriendly, unproactive, slow, or even rude, particularly in the bar and restaurant. Instances of staff being overwhelmed, lacking communication, or being unhelpful with issues like room readiness or compensation were also noted, leading to frustrating experiences for some guests.

Additional Information
A recurring and significant point of feedback concerns the hotel's deposit scheme, where a substantial amount per night is required upon check-in, with some guests reporting delays or issues in receiving their refund after checkout. The hotel has a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. Guests should be aware that the hotel has a distinct Chinese style and influence, which extends to its decor and some dining options. While some guests appreciated the hotel's security, there were isolated reports of lost property under unexplainable circumstances. Some guests also noted that the Wi-Fi could be inconsistent, and the hotel's rewards program benefits were appreciated by loyal members.