SureStay Plus Hotel by Best Western Berkeley Springs

This hotel is consistently praised for its exceptional cleanliness and friendly, accommodating staff, making it a reliable and welcoming stop for travelers. Its quiet location, slightly off the main road, provides a peaceful retreat, ideal for overnight travelers and road trippers seeking a restful break. Families and pet owners will find the hotel particularly accommodating, with features designed to make their stay comfortable. Motorcycle enthusiasts also appreciate the dedicated amenities. While the property is noted for being older, its well-maintained condition and excellent service contribute to a positive experience. To ensure a smooth arrival, especially at night, be aware that the hotel can be a little challenging to locate due to its secluded position and subtle signage.

Facilities & Amenities
The hotel offers a range of amenities, though some aspects are noted as dated. Guests can enjoy an outdoor pool, which is generally well-maintained, though some wish it had longer operating hours. While a fitness center is available, the Wi-Fi access can be inconsistent and glitchy, making it difficult to stay connected. A common point of feedback is the absence of an elevator, which can be inconvenient for guests with mobility issues or heavy luggage, particularly those assigned to second-floor rooms. In-room amenities include a coffee maker, though some find it miniature with sparse supplies. Some rooms feature a jacuzzi tub, which guests generally find clean and functional. The hotel also provides ice machines and a communal microwave in the lobby, as individual rooms lack these.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, noting that rooms are spotless, well-maintained, and free from musty odors, even in older sections. The beds receive mixed reviews; many find them comfortable and plush, ensuring a restful sleep, while others describe them as too firm, noisy, or having a caved-in middle. A significant recurring issue is noise transference due to thin walls, allowing sounds from neighboring rooms, hallways, and even the floor above to be easily heard, which can disrupt sleep. Rooms are generally described as spacious, providing ample room for guests. While bathrooms are clean, some are considered dated with low toilets or issues like a loose towel rack. Some guests also reported poor quality, rough towels.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, often described as excellent, very good, and one of the best experienced at a hotel. Guests appreciate the variety of options, which typically include hot items like sausage, biscuits, gravy, and waffles, alongside continental choices such as yogurt and fruit. The coffee available in the lobby is noted for being good and accessible 24/7. While the breakfast is generally well-maintained and fresh, some guests mention that hot food items, like mini omelets, appear to be premade and reheated. Additionally, the breakfast service does not begin until 7 AM, which can be too late for early departing travelers. A restaurant located conveniently next door to the hotel is frequently recommended for its good food and reasonable prices.

Location & Accessibility
The hotel's location is generally viewed positively, situated slightly off the main road on a hillside, offering a quiet environment and pleasant views. It is conveniently close to the town of Berkeley Springs and local attractions like the State Parks. While the seclusion contributes to a peaceful stay, some guests find the hotel hard to find, especially at night, due to subtle signage and its position off the main thoroughfare. Parking is ample and readily available for guests. The proximity to a well-regarded restaurant in the same parking lot is a significant convenience, allowing guests easy access to dining options without needing to drive.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their welcoming demeanor and professional service, noting that staff members go above and beyond to assist with requests and resolve issues. The check-in and check-out processes are described as quick and smooth. Staff are often commended for their attentiveness, whether it's providing recommendations for local attractions or assisting with luggage. While most interactions are positive, a few guests reported isolated instances of less pleasant or curt service from individual staff members. However, the overall sentiment regarding service is overwhelmingly positive, contributing significantly to guest satisfaction.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note challenges in finding suitable outdoor areas for pets and occasional issues with barking dogs. Guests should be aware of an incidental charge applied at check-in, which some find unexpected and not clearly communicated upfront, with refunds sometimes taking a few days to process. For motorcycle enthusiasts, the hotel offers specific amenities like covered parking and a hose for washing bikes. Some rooms feature windows that do not open, which can be a minor inconvenience for guests who prefer fresh air. The hotel is noted for its festive holiday decorations during the appropriate season.