Sure Hotel by Best Western Focus

This hotel is widely praised for its friendly staff, excellent breakfast, and central location, making it a memorable choice for many guests. Its signature feature, a well-regarded relax area with a sauna and jacuzzi, often included in the stay, provides a welcome amenity for unwinding. The hotel is particularly well-suited for business travelers seeking convenience and good service, couples looking for a relaxing getaway with central access, and families who appreciate the spacious rooms and proximity to local attractions. To enhance your stay, consider requesting a room facing the backyard to minimize potential street noise, and be aware that breakfast often requires booking a time slot due to the intimate dining space.

Facilities & Amenities
Guests frequently highlight the hotel's inviting relax area, which includes a sauna and jacuzzi, often available for guest use and adding significant value to the stay. While some minor issues with the jacuzzi have been noted, the overall experience is positive. The hotel also provides convenient access to free Wi-Fi, though some guests experienced connectivity issues in their rooms. Additional amenities that enhance the guest experience include a comfortable lounge area, free tea and coffee available 24 hours, and the option to purchase snacks and drinks from the reception. Some reviews also mention a pleasant outdoor terrace for relaxation.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and generally comfortable, with many appreciating the comfortable beds and fresh bathrooms. Some rooms are described as spacious, including family rooms, and feature wooden floors and stylish furniture. However, a notable number of guests report that the rooms can feel outdated or worn, with some even mentioning an old or musty smell. Noise is a significant concern, with frequent complaints about hallway noise, street noise, and sounds from adjacent rooms. Issues with temperature regulation (rooms being too warm), hard mattresses on sofa beds, and TV issues (lagging, poor channel selection, casting problems) are also mentioned. Isolated reports of dusty areas and small bathrooms exist, and a few guests noted a lack of daily cleaning for longer stays.

Dining & Food Quality
The excellent breakfast consistently receives high praise, with guests commending its good variety, tasty options, and fresh food. Many appreciate the wide selection, including scrambled eggs, bacon, various spreads, and seasonal additions like sill and honey melon. Specific highlights include ginger shots and strawberry smoothies, with staff generally efficient at refilling items. However, the small breakfast area is a common point of contention, leading to crowding and a stressful experience for some, particularly families. The requirement to book breakfast time slots is also a minor inconvenience for some. Less positive feedback includes comments on weak coffee, dry bread, and isolated reports of raw eggs, fermented overnight oats, and watery juice.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of the city center, harbor, train station, bus station, and various shopping and restaurants. It is also conveniently close to popular attractions like Paradisbadet and the hockey arena. For those traveling by car, the hotel offers both free parking in a limited number of outdoor spots and access to garage parking, which is particularly appreciated during colder weather. Its proximity to the E4 highway also makes it easily accessible for travelers. While the central setting is a benefit, some guests note that it can contribute to street noise.

Staff & Service
The hotel's staff consistently receives glowing reviews for being extremely friendly, helpful, attentive, and service-minded. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond, such as organizing late-night food, accommodating allergies, assisting with amenities, and facilitating late check-ins. The quick check-in process is also a common point of praise. The staff's dedication to providing excellent service is a recurring theme, contributing significantly to a positive guest experience and making many feel at home.

Additional Information
Guests appreciate the thoughtful inclusion of free fika, snacks, fruit, coffee, and cakes available in the lobby, with some noting 24-hour access. For electric vehicle owners, the presence of a Tesla-destination charger is a convenient and valued amenity. While rooms generally lack modern key systems for electricity, this does not significantly detract from the stay for most. It is worth noting that the hotel has a limited number of child seats available for breakfast, which can be a challenge for larger families during peak times.