Steigenberger Inselhotel

The hotel offers a truly unique experience, set within a historic former Dominican monastery dating back to 1236, providing a captivating blend of ancient charm and modern comfort. Its signature feature is its prime lakeside location directly on Lake Constance, offering stunning views and a tranquil atmosphere. Guests consistently praise the hotel's overall ambiance, cleanliness, and the comfort of its accommodations. This makes it an ideal choice for couples seeking a romantic getaway, sightseers eager to explore the nearby old town, and business travelers attending events. The attentive staff further enhances the stay, contributing to a generally positive experience. For those planning a visit, it is highly recommended to request a room with a lake view to fully appreciate the picturesque surroundings and to be aware of the additional cost for on-site parking. The hotel is also notably dog-friendly, welcoming furry companions with special amenities.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort. Most rooms include a complimentary minibar with water, coffee, and tea, though some long-time guests noted that certain items like beer or chocolate are no longer free. Guests appreciate the convenience of an in-room coffee and tea set. While the hotel provides a gym, some visitors found it to be small, with sparse equipment, and occasionally dusty. The sauna area is available for relaxation, but a few guests described it as small and somewhat old-fashioned. A notable feature is the direct lake access and a private sunbathing area, offering a serene spot by the water. However, some guests found the hotel's internal paths to be quite long, and the presence of only one small elevator can be inconvenient, especially for those with physical limitations. Wi-Fi is generally reliable, and E-charging stations are available, though some were reported to be out of service.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the spacious rooms and their well-maintained condition. The beds are often described as comfortable, ensuring a restful night's sleep, though some guests found them to be too soft or prone to sagging. However, several reviews highlighted issues with the bathrooms, noting that many rooms feature only a bathtub without a separate shower, which can be inconvenient. Some bathrooms were described as old-fashioned, with cold tiles, and concerns were raised about privacy due to the design of the toilet area. Instances of cleanliness issues, such as hair in the tub or black and rust spots in the shower, were reported by a few guests. Noise levels can be a concern, with some rooms experiencing disturbance from passing trains or the hotel's bar and restaurant below. Minor amenities like the quality of toilet paper and issues with TV channel reception were also occasionally mentioned.

Dining & Food Quality
The hotel's dining and food quality receive varied but often positive feedback. The breakfast is consistently lauded as excellent, offering a wide variety of fresh and delicious options, including made-to-order egg dishes. Guests particularly enjoy the experience of dining on the lake terrace during good weather, describing it as a dream. While the main restaurant receives praise for its quality and atmosphere from some, others found the dinner options to be mediocre, overpriced, or limited, with some dishes served lukewarm. Specific concerns included a lack of organic products and uninspired dessert choices. The bar is generally well-regarded for its pleasant atmosphere, extensive drink selection, and friendly staff, though a few guests noted slow service during busy periods. The outdoor terrace cafe is a popular spot for lunch, but some visitors reported issues with inattentive service and cleanliness of tablecloths, suggesting room for improvement in consistency.

Location & Accessibility
The hotel boasts an unbeatable location, situated directly on the shores of Lake Constance. This prime spot offers guests stunning views and immediate access to the waterfront. Its proximity to key areas is a major advantage, with the old town, train station, and harbor all within easy walking distance, making it highly convenient for exploring the city and accessing public transport, including the catamaran service. However, the hotel's excellent location also comes with some drawbacks. Guests staying in rooms on the back side of the building or with windows open may experience noise from the nearby train tracks. Additionally, some reviews mention disturbances from a "party zone" in the vicinity, including disco boat noise. While parking is available on-site, many guests found the cost to be quite expensive, and some noted that the parking area is not covered.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the team's friendliness, helpfulness, and professionalism. The check-in process is often described as quick and smooth, contributing to a positive first impression. Guests appreciate the attentive service provided by housekeeping, though a few instances of missed minibar refills or minor cleanliness oversights were reported. Special occasions like birthdays and anniversaries are often acknowledged with thoughtful gestures, enhancing the guest experience. However, feedback on service consistency is mixed; while many encounters are excellent, some guests reported instances of inattentive or even unfriendly staff, particularly in dining areas or at the reception. A few reviews also noted that some staff members struggled with German language proficiency, which occasionally led to communication challenges. Concerns were also raised about a perceived lack of management response to specific complaints.

Additional Information
For guests traveling with pets, the hotel offers a pet-friendly policy, with dogs reportedly receiving a warm welcome including amenities like a blanket and bowl. The hotel provides a "Green Option", offering a discount for guests who opt out of daily room cleaning, aligning with sustainability efforts. However, some guests expressed confusion or dissatisfaction regarding a mandatory destination fee, feeling it was not adequately explained at the time of booking. It is worth noting for potential visitors that the hotel does not feature a swimming pool, which some guests found to be a missing amenity, especially outside of swimming season. Additionally, room service is not available after 9:30 PM. A few isolated reports mentioned a peculiar "canal smell" or issues with old pipes in certain rooms, and some guests found it challenging to connect their mobile devices to the Smart TV.