Starhotels President

This hotel is highly regarded for its strategic location directly opposite Brignole train station, offering unparalleled convenience for travelers arriving by rail and easy access to public transportation. Guests frequently highlight the spacious rooms and the generally attentive service provided by the staff as key strengths. While the hotel maintains a classic charm, some aspects of its decor are noted as dated, though many rooms have been recently renovated. It is an excellent fit for business travelers due to its professional environment and meeting facilities, and equally suitable for sightseers and families looking to explore the city on foot or by public transport. To ensure the most modern experience, guests are advised to inquire about a renovated room, particularly on higher floors, and to confirm temperature control functionality upon arrival.

Facilities & Amenities
The hotel features an impressive and spacious lobby that many guests find elegant and well-maintained, despite its classic 1980s aesthetic. While some common areas are noted for their dated appearance, they are generally kept clean and cared for. The Wi-Fi connectivity is typically reliable throughout the property, though a few guests have reported slow speeds. Feedback on the fitness center is mixed, with some finding it well-equipped and above average, while others describe the machines as older. A significant recurring issue concerns the elevators, which have been reported as out of service for extended periods, causing inconvenience for guests, especially those on higher floors.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and bathrooms, often describing them as immaculate. However, there is mixed feedback regarding the overall room condition and decor. Many rooms are noted as spacious and comfortable, with comfortable beds ensuring a good night's sleep. Conversely, a significant number of reviews describe rooms as dated, reflecting an 80s style, with issues such as stained carpets, peeling wallpaper, or broken fixtures. A common complaint is the inability to open windows due to safety regulations, which can lead to a feeling of claustrophobia or difficulty regulating room temperature, as the air conditioning system is centrally controlled and often reported as ineffective or non-functional, especially during warmer periods. Furthermore, guests frequently mention the lack of power outlets near beds and the absence of complimentary water or tea/coffee making facilities.

Dining & Food Quality
The breakfast service generally receives positive feedback for its variety and abundance, offering a wide selection of both sweet and savory options. Guests appreciate the fresh food, though some have noted issues with the quality of certain items like cheese and ham, or found the machine-dispensed coffee to be subpar. The hotel's restaurant is frequently commended for its food quality, with many guests enjoying well-prepared dishes and highlighting specific items like pesto. However, some experiences have been less positive, citing expensive prices, overcooked pasta, or stale snacks. The bar area is described as pleasant, but feedback on service and drink costs is mixed, with some guests finding the staff unfriendly or prices high. Room service has also received varied comments, with some finding the quality inconsistent.

Location & Accessibility
The hotel's central location is a major highlight, situated directly across from Brignole train station, making it exceptionally convenient for rail travelers. It offers easy access to various forms of public transport, including bus lines and a metro station, facilitating exploration of the city. Many popular attractions, such as the city center, Piazza de Ferraris, and the old port, are within walking distance. While the hotel provides a convenient underground parking garage, guests frequently note that it is expensive and often not bookable in advance, leading to frustration. Some guests have also reported issues with pre-authorization charges related to parking.

Staff & Service
The hotel staff consistently receives high praise for their professionalism, friendliness, and attentive service. Many guests highlight the helpful staff at the reception and in the restaurant, who are often described as proactive and willing to assist with requests and provide local information. The check-in/out process is generally efficient, though some guests have experienced long waiting times or encountered unhelpful staff when dealing with payment discrepancies, such as pre-authorization holds on credit cards or requests for an additional "voluntary contribution." While staff are generally responsive to in-room issues like plumbing problems, some guests have found them less empathetic or effective when addressing persistent issues like non-functional air conditioning.

Additional Information
Guests should be aware that while the hotel maintains a classic charm, many rooms feature dated decor from the 1980s, though some renovated rooms offer a more modern experience. The hotel's payment policies have been a point of contention for some, with reports of pre-authorization amounts being held for extended periods and requests for an additional "voluntary contribution" at checkout. The elevator issues, including prolonged periods of being out of service, have caused significant inconvenience for guests. In-room amenities are basic, with a notable absence of complimentary water or a kettle, and some guests have reported issues with the minibar being expensive or non-functional. The hotel uses old-style room keys, which some find cumbersome.