Sheraton Reston Hotel

This hotel offers a truly memorable stay, distinguished by its recent renovation that has transformed it into a modern and inviting space, featuring spacious rooms and exceptionally comfortable beds. Its prime location near key transportation hubs and local attractions makes it an excellent choice for business travelers seeking convenience and efficiency, as well as couples and families looking for a comfortable base to explore the area. Guests consistently highlight the hotel's remarkable cleanliness and the consistently friendly and attentive service provided by the staff. While there have been some recurring issues with the main elevators, the staff actively works to mitigate any inconvenience. To enhance your experience, consider utilizing the complimentary shuttle service for local excursions and inquire about access to the well-regarded Elite Lounge for additional amenities.

Facilities & Amenities
The hotel boasts a highly praised Elite/Concierge Lounge, which is well-stocked with drinks and snacks, offering both breakfast and evening appetizers, and is accessible 24/7 for hot beverages. This lounge is noted as a comfortable and quiet space for both work and relaxation, featuring amenities like a wine vending machine and full-sized sodas. For fitness enthusiasts, the gym is top-notch, equipped with a wide assortment of machines, free weights, and even Peloton bikes, ensuring no wait times and a comprehensive workout. Guests appreciate the free Wi-Fi throughout the property and the convenience of mini-fridges, safes, and coffee makers in their rooms. The lobby and common areas are spacious, beautifully decorated, and provide cozy spots for guests to unwind or work. However, a significant recurring concern is the frequent malfunction of the main elevators, often requiring guests to use service elevators, though staff endeavor to make this process as smooth as possible. It is also noted that the hotel does not feature a swimming pool.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless and pristine. The beds are frequently highlighted for their comfort, featuring soft, fluffy pillows and high-quality linens that ensure a restful night's sleep. Rooms are generally spacious, offering ample room for relaxation and belongings. The bathrooms are also praised for their cleanliness and size, often equipped with rainfall showerheads and plenty of fresh towels. While most guests find the rooms to be quiet and conducive to rest, some have noted that the in-room AC unit can be loud when cycling on and off. The ability to easily control the room temperature is a valued feature. Despite the overall positive feedback, a few guests have mentioned minor issues such as occasional weak shower water pressure or the absence of an in-room microwave, which some find inconvenient for longer stays.

Dining & Food Quality
The hotel offers a variety of dining options, with the breakfast in the Elite/Concierge Lounge receiving high praise for its wide variety, including fresh pastries, hot eggs, crispy bacon, and excellent coffee, along with a fancy coffee machine. The main restaurant, Provisions, is generally considered decent, with some guests enjoying the food quality, particularly the burgers, and appreciating the attentive service. The bar is also noted as a nice spot for drinks and light fare, with some guests highlighting the friendly and professional bartenders. However, feedback on the breakfast experience can be mixed; while some find it excellent, others describe it as slow, expensive, or limited in choice, often relying on a voucher system for pre-packaged, reheated items. Some guests have also found the bar's liquor selection to be limited or drinks to be overpriced, and noted that the bar is not always open on certain days.

Location & Accessibility
The hotel's convenient location is a significant advantage, offering easy access to Dulles Airport and being a short drive or shuttle ride from Reston Town Center, which provides numerous dining and shopping options. A complimentary shuttle service operates within a two-mile radius, making it easy to reach the town center and nearby Metro stations, enhancing accessibility for both business and leisure travelers. The hotel is also situated near major highways, simplifying travel around the area. A notable perk is the free parking, which is ample and readily available, a feature highly appreciated by guests. Additionally, the proximity to a Wegmans grocery store and other eateries within a short distance adds to the convenience. However, some guests have expressed concerns about the parking lot lighting in certain areas, finding it to be inadequately lit at night.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, warmth, and attentiveness. Guests frequently commend the helpful and responsive nature of the team, from the front desk to the restaurant and bar staff. The housekeeping service is particularly highlighted as exceptional, with rooms being kept spotless, beds neatly made, and amenities replenished with great attention to detail. The check-in process is generally described as quick and efficient, and guests appreciate the staff's willingness to accommodate requests. Even when faced with challenges like the elevator issues, the staff is noted for going out of their way to minimize guest inconvenience. While the vast majority of interactions are positive, a few guests have reported isolated instances of less friendly service during check-in or specific housekeeping oversights, such as personal items being disturbed or being rushed during checkout.

Additional Information
The hotel has undergone a significant renovation, giving it a modern and fresh appearance that guests widely appreciate, noting that it still looks brand new years after its update. For Marriott Bonvoy members, the hotel offers benefits such as potential room upgrades and access to the Elite Lounge, though some members have reported issues with status recognition or the value of points awarded. A recurring point of feedback is the absence of a microwave in the room, which some guests find inconvenient for longer stays or for reheating leftovers. While generally reliable, there have been isolated reports of hot water running out for extended periods. Guests have also experienced occasional issues with room keys malfunctioning, requiring multiple trips to the front desk for reprogramming. Some guests have reported frustrating billing errors, including being charged for a stay instead of their company or having deposit holds placed prematurely.