Sheraton Lake Como Hotel

The hotel is a welcoming retreat, distinguished by its exceptional spa and inviting pool area, which offer a serene environment for relaxation and enjoyment. It is particularly well-suited for families seeking a comfortable base with ample amenities for children, and for couples looking for a luxurious and romantic escape. Business travelers also find the hotel accommodating due to its quiet rooms and comprehensive services. Guests consistently praise the attentive staff, the high quality of the dining options, and the overall cleanliness of the accommodations. To make the most of your stay, consider utilizing the convenient ferry service for exploring the lake and be sure to visit the highly acclaimed on-site Michelin-starred restaurant for an unforgettable culinary experience.

Facilities & Amenities
Guests frequently highlight the hotel's impressive spa as a luxurious and relaxing feature, offering a perfect retreat. The outdoor pool area is consistently praised for its beauty, cleanliness, and ample sun loungers, providing a tranquil space for unwinding, and is often noted as being family-friendly with a hot tub available. While some guests mention the gym is small, it is generally considered efficient and well-equipped for a workout. The hotel also provides Wi-Fi access, ensuring guests can stay connected. Conference and event spaces are available, and the lobby offers convenient amenities like a coffee dispenser and candies, adding to the overall guest comfort and convenience.

Cleanliness & Room Comfort
The hotel rooms are widely regarded as clean and spotless, contributing significantly to a comfortable stay. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. Many rooms are described as spacious and well-appointed, with some featuring modern bathrooms that include walk-in showers or luxurious marble finishes. While some older reviews mention rooms being dated, many recent comments indicate they are renovated. However, a few guests have noted minor issues such as slippery showers or occasional noise levels from events or other guests, though overall the rooms are considered conducive to relaxation. Air conditioning is generally effective, and amenities like complimentary water bottles are appreciated.

Dining & Food Quality
The breakfast buffet receives widespread acclaim, consistently described as excellent, amazing, and superb, offering a vast variety of high-quality options including fresh bakery items, cold meats, cheeses, hot dishes, fruits, and a popular omelette station. The Michelin-starred restaurant, Kitchen, is a standout feature, providing an exceptional culinary experience that many guests highly recommend for its exquisite tasting menu. The poolside restaurant, Kincho, is noted for good pizza and drinks, though some guests find the dinner portions small and expensive for the value. The hotel's bar also serves well-crafted cocktails, and room service food is generally well-received for its quality and convenience.

Location & Accessibility
The hotel's location is generally considered convenient, situated in a quiet area near Lake Como. It is a short walk (approximately 5-10 minutes) to the Tavernola ferry stop, providing easy access to other lake towns, and to the charming town of Cernobbio. While not directly on the lake, the hotel offers good accessibility to the Como center via a short ferry ride or a longer walk. A large, well-stocked supermarket is conveniently located adjacent to the property. However, taxi availability can be a significant challenge, with guests reporting long wait times and high costs, and public transport options often cease early in the evening. Parking is available, including an underground garage, though it may incur an additional cost and can be limited during events.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, making visitors feel warmly welcomed and at home. Many commend the staff's professionalism in assisting with various requests, from providing local recommendations to arranging transportation. While the check-in process is generally smooth, some guests have reported occasional delays or perceived inconsistencies in the application of loyalty program benefits. Housekeeping is typically efficient, ensuring rooms are well-maintained. The concierge team is often noted for their valuable insights and assistance, contributing positively to the overall guest experience.

Additional Information
The hotel frequently hosts corporate events and weddings, which can sometimes impact the guest experience by leading to increased noise levels or temporary restrictions on access to certain facilities like the pool area or parking spaces. Many Marriott Bonvoy members express disappointment regarding the limited elite benefits offered, such as room upgrades or late check-out, and the absence of a dedicated lounge. Some guests have reported significant billing issues, including unauthorized debits or double charges, which required considerable effort to resolve. The hotel provides thoughtful amenities like umbrellas in rooms, a practical touch for unexpected weather, and a convenient coffee dispenser in the lobby for guest use.