Sheraton Hannover Pelikan Hotel

This hotel, a beautifully repurposed former Pelikan factory, offers a unique blend of historic industrial charm and modern comfort, making it a memorable stay. Its signature feature is the impressive architecture with high ceilings and a quiet ambiance, providing a tranquil retreat. Guests consistently highlight the comfortable beds, the excellent breakfast, and the friendly staff as standout aspects of their experience. The hotel is well-suited for business travelers seeking a productive environment, couples looking for a quiet and stylish getaway, and families who appreciate the spacious rooms and welcoming atmosphere. To enhance your stay, it is advisable to confirm the operating hours of the bar and restaurant, as they can occasionally be closed for private events, and be aware of the additional costs associated with parking.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. A significant draw is the well-equipped fitness center, which includes saunas and a relaxation area, accessible via a small walkway and praised for its clean, well-maintained equipment. Guests appreciate the convenience of an in-room coffee machine and ironing board. While Wi-Fi is available, some guests noted it is only free for loyalty program members, incurring a daily charge for others. The Pelikan Bar is frequently mentioned for its stylish ambiance and drink selection, though some found it understaffed or closed for private events. The club lounge, while appreciated for its attentive service and warm food, is noted by some to be small and located in the basement without windows. Parking is available in an underground garage but is often described as expensive and having tight spaces.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often featuring impressive high ceilings that contribute to a sense of openness. The beds are consistently praised for their exceptional comfort and quality, ensuring a restful night's sleep. However, feedback on the bathrooms is predominantly negative; many guests describe them as outdated, small, and cramped, with poor lighting and low water pressure in the showers. Some reported issues with hot water pressure or a lack of cold water. Minor cleanliness issues like stains on curtains or marks on mirrors were occasionally noted. While the hotel is generally quiet, some guests experienced noise from ventilation systems, street traffic, or early morning deliveries, and some older rooms with carpet were perceived as less hygienic.

Dining & Food Quality
The breakfast consistently receives high praise, described as excellent with a huge variety of fresh options, including a popular omelette station where eggs are prepared to order. Guests appreciate the availability of vegan options and the attentive service from the breakfast staff. However, some guests found the breakfast to be expensive, and there were occasional comments about warm food items being cold or slow refills of popular dishes. The main restaurant is generally well-regarded for its food quality. The Pelikan Bar is noted for its stylish atmosphere and drink selection, but the food offered there, including room service options, received mixed reviews, with some finding portions small or quality average. Room service availability was also inconsistent for some guests.

Location & Accessibility
The hotel's location is highly convenient for public transport, with a tram station just a few minutes' walk away, providing easy access to the city center and main train station within minutes. This makes it a good base for exploring the city, despite not being directly in the bustling city center. The surrounding area is described as quiet and pleasant, situated within the historic Pelikan factory district, offering opportunities for walks. While the hotel provides parking in an underground garage, it is frequently mentioned as being expensive and having tight spaces. Some guests also noted that the signage to find the hotel entrance and lobby from the parking area was unclear, leading to initial confusion upon arrival.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor, attentiveness, and willingness to assist with requests. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Many guests commend the staff for their proactive approach, such as offering room upgrades to loyalty members or providing helpful local information. However, a few isolated incidents were reported, including issues with credit card pre-authorizations not being clearly explained, and some guests experienced inconsistencies with housekeeping, such as items being accidentally discarded or laundry service causing damage. Despite these minor issues, the overall sentiment regarding the service quality is highly favorable.

Additional Information
The hotel is housed within a historic industrial building, offering a unique architectural experience with its distinctive brickwork and high ceilings. Guests should be aware that a security deposit is typically blocked on their credit card upon arrival, which some found unexpected. While the hotel is pet-friendly, a significant fee is charged for pets, which some guests found to be quite high. Some rooms on the upper floors are not accessible by elevator, requiring guests to use stairs. The club lounge is located on a lower level without natural light. There were isolated reports of issues with the laundry service and a library area being locked. Additionally, Wi-Fi is not complimentary for all guests, requiring a daily fee for non-loyalty program members.