Sheraton Grand Hotel, Dubai (Dubai, United Arab Emirates)

Sheraton Grand Hotel, Dubai (Dubai, United Arab Emirates)

About Sheraton Grand Hotel, Dubai

Sheraton Grand Hotel, Dubai is a luxury hotel that equally caters to families and business travellers. The hotel features a restaurant, bar, spa, rooftop pool and central location close to the airport. Rooms and suites are air-conditioned and feature a flat-screen television, safe, minibar and coffee and tea facilities. The one, two and three bedroom apartments feature a full kitchen, dining area and washing machine. Complimentary Wi-Fi service is available throughout the hotel and valet parking is free for guests. The spa offers a wide variety of treatments and has a steam room, sauna, Jacuzzi and ice fountain. Feast Restaurant serves a variety of Arabic and Mediterranean dishes and guests can enjoy specialty cocktails at the rooftop bar. 24-hour room service is also offered. Zabeel Park, Dubai Garden Glow are only one kilometres away from Sheraton Grand Hotel, Dubai. Other nearby attractions Jumeirah Plazaat 2.5 kilometres away and At The Top - Burj Khalifa which is 3.8 kilometres away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

3 Sheikh Zayed Road, P.O Box 123979, 123979, Dubai, United Arab Emirates

Rating overview

9.3
trivago Rating Index based on 3410  reviews from:
  • ebookers.com(9.0/10),
  • Hotels.com(8.9/10)
  • Location
    Very good  8.4 / 10
  • Rooms
    Very good  8.4 / 10
  • Service
    Excellent  8.9 / 10

Positive Reviews

positive:

Hotel Club Lounge makes the difference

This hotel is on a par with many others of a similar rating, but it's the Club Lounge that really sets it apart. The staff are incredibly welcoming and will remember you by name. You can enjoy breakfast or just watch some TV but either way, it's well worth the upgrade.

positive:

Lovely food

The food in the restaurant is freshly made and delicious. There's a great variety on the menu, and you won't need to eat the same breakfast day after day. It's a great bonus to have such nice meals available in-house, and even better that room service is 24-hour.

positive:

Excellence in every corner

No matter where you are in the hotel or what amenity you are making use of, you'll find that the Sheraton outdoes itself. You'll be hard pressed to find any maintenance problems throughout your stay and even if you do; they will be dealt with immediately.


Negative Reviews

negative:

Slow check-in time

Even if you arrive late in the day, you may find that there is a queue to check-in. This is not ideal, and it seems that the staff are a little overwhelmed when large crowds arrive. In a five-star hotel, there should be a better process in place for getting things done quickly.

negative:

Poor service

Aside from the Club Lounge staff, many of the people that work here seem uninterested in their jobs. They will get through their work, but if you have any requests, these may take some time. Better customer service would make this place almost perfect.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
Hotel facilities
  1. Business centre
  2. Café
  3. Nightclub
  4. Entrance Hall/lobby
For children
  1. Cot
Accessibility
  1. Wheelchair accessible
  2. Accessible parking
  3. In-room accessibility
  4. Teleprinter
Room facilities
  1. Balcony (upon inquiry)
  2. Dishwasher
  3. Ironing board
  4. Television
Sports facilities
  1. Bike rental
  2. Fitness
  3. Yoga
Food and beverage
  1. Halal food
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00

Contact

3 Sheikh Zayed Road, P.O Box 123979 , 123979 , Dubai , United Arab Emirates
Telephone: +971(450)34444 | Fax: +971(4)5034343 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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