Sheraton Dubrovnik Riviera Hotel

The hotel offers a luxurious and comfortable stay, distinguished by its beachfront location with private beach access and extensive spa facilities. Guests consistently highlight the spacious rooms, exceptional cleanliness, attentive staff, and delicious breakfast as key elements of their positive experience. It is an ideal choice for families seeking a relaxing retreat with ample amenities for children, and equally suited for couples desiring a peaceful getaway with convenient access to local attractions. Sightseers also find the hotel well-positioned due to its easy transport links to the city. To enhance your stay, guests recommend utilizing Uber or water taxis for seamless travel to Dubrovnik Old Town, and exploring the diverse local restaurants along the scenic promenade.

Facilities & Amenities
The hotel provides a comprehensive range of facilities, including both indoor and outdoor pools, though some guests noted the outdoor pool can be quite cold. The spa is a significant highlight, described as well-equipped with steam rooms, saunas, a jacuzzi, and a hot tub, offering ample opportunities for relaxation. A functional gym is also available for guest use. For families, the kids club is praised for being spacious, clean, and friendly, providing engaging activities for children. Additionally, the availability of complimentary parking, both underground and outdoor, is a highly appreciated convenience for those traveling by car.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness throughout all areas, particularly in the rooms. The accommodations are frequently described as spacious and well-appointed, providing a comfortable environment for guests. The comfortable beds and high-quality linens contribute to a restful night's sleep, while the large bathrooms often feature both a bathtub and a separate shower, adding to the sense of luxury. Most rooms are noted for their quiet ambiance, and in-room amenities such as a Nespresso coffee machine and daily complimentary water are well-received, with many rooms also offering a balcony that provides pleasant views.

Dining & Food Quality
The breakfast buffet at the hotel receives widespread acclaim, consistently praised for its generous spread, delicious options, and wide variety, including fresh produce and a highly-rated egg station. This extensive offering sets a positive tone for the day. However, feedback regarding the dinner buffet is mixed, with some guests finding the selection limited, repetitive, or not meeting their expectations for a five-star establishment. A recurring point of dissatisfaction is the policy of not providing complimentary water during dinner. The pool bar and other hotel bars are available for drinks and light fare, though some guests found the prices to be on the higher side.

Location & Accessibility
The hotel's location is a significant advantage, offering a peaceful retreat while remaining highly accessible. It is conveniently situated approximately 10-15 minutes by car from Dubrovnik Old Town and a similar distance from the airport, making arrivals and excursions straightforward. Guests find it easy to navigate the area using affordable Uber services or the readily available water taxi service located nearby. The surrounding area is quiet and pleasant, featuring a supermarket, a shopping mall, and a variety of restaurants and shops within walking distance along a scenic promenade, providing ample local amenities.

Staff & Service
The staff at the hotel consistently garners high praise for their exceptional friendliness, politeness, and attentiveness. Guests frequently highlight their professionalism and willingness to go above and beyond to ensure a memorable stay, from the smooth check-in process to accommodating special requests, such as birthday surprises. Housekeeping is particularly commended for its meticulous attention to detail and high standards of cleanliness, which significantly enhances the overall guest experience. The staff's warm and welcoming demeanor is a recurring theme in guest reviews, contributing to a highly positive impression.

Additional Information
The hotel is a popular venue for conferences, which can occasionally lend a more corporate atmosphere to certain areas. Guests appreciate the thoughtful provision of complimentary water delivered to their rooms daily. While the hotel offers a dedicated private beach area, some visitors noted that it can become quite crowded, especially during peak season. For loyal guests, particularly Marriott Bonvoy members, the possibility of receiving room upgrades and other exclusive perks is a valued benefit, though it is worth noting that requests for late checkout are not always guaranteed due to hotel occupancy.