Sheraton Cavalier Calgary Hotel

This hotel is highly regarded for its exceptional water park, making it a standout choice for families and those seeking a fun-filled staycation. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. Its convenient location also appeals to business travelers and sightseers looking for easy access to the city's offerings. The hotel successfully balances a lively family atmosphere with a comfortable environment for all guests. To enhance your experience, consider utilizing the generous check-in and check-out times, and be aware that some rooms are more recently renovated than others.

Facilities & Amenities
The hotel's most celebrated feature is its extensive water park, which includes multiple waterslides, various pools (including a warm main pool, a toddler pool, and a cooler pool at the slide exits), and hot tubs. While some guests noted occasional crowding or issues with rules enforcement, the area is generally praised for its cleanliness and the attentive pool staff. A convenient poolside cafe and bar are available for snacks and drinks. Beyond the aquatic fun, the hotel offers a well-equipped fitness room with ample cleaning supplies. Guests also appreciate the presence of a club lounge for eligible members, though its weekend offerings can be limited. Free Wi-Fi is available, and while mini-fridges are present, some are noted as being very small or even locked.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, from the lobby to the individual rooms. The beds are consistently described as very comfortable, ensuring a restful night's sleep, though some older pillows may be less supportive. Rooms are generally spacious and well-maintained, with many featuring modern designs and updates. However, some reviews indicate that certain rooms are dated and could benefit from further renovation. Noise levels can be an issue, with some guests reporting hallway noise, drilling during daytime renovations, or sounds from adjacent rooms. Bathroom feedback is mixed, with praise for cleanliness but concerns about low water pressure in showers, the absence of bathroom fans, and potentially slippery shower floors that could pose a safety risk.

Dining & Food Quality
The hotel offers several dining options, including a breakfast buffet at Colors Bistro, which receives mixed reviews regarding its quality and variety; many guests note it is not included in the room rate and can be pricey. However, the breakfast staff are consistently praised for their excellent service. Henry's Pub is a popular choice for dinner, with guests enjoying the food quality, particularly dishes like the bison burger and beef dips, and the cozy atmosphere. The Oasis poolside cafe provides convenient food and drink options for those enjoying the water park. Room service is available, with guests highlighting the friendly and efficient service, though some experienced unresponsiveness when trying to order.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for travelers arriving by air, as it is just a 15-minute drive from the airport. Its proximity to major roads like Deerfoot Trail allows for easy access to downtown and other parts of the city. Guests appreciate being within walking distance or a short drive of numerous restaurants, shops, and attractions such as the zoo and Telus Spark. The hotel offers ample free parking, including covered options, which is a significant convenience for guests with vehicles. However, it is important to note that the hotel does not provide an airport shuttle, which some travelers found inconvenient.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in and check-out processes, as well as the staff's willingness to accommodate requests, such as providing extra towels or assisting with room changes. Housekeeping is noted for its efficiency and the cleanliness of the rooms. The team members, from the front desk to the restaurant and pool areas, are described as welcoming and professional, contributing significantly to a positive guest experience. The overall commitment to providing excellent customer service is a recurring theme, making guests feel valued and secure during their stay.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which may result in some daytime noise, though many reviews indicate it did not significantly disrupt their stay. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. While microwaves are not typically found in individual rooms, a public microwave is available for guest use. The hotel offers generous early check-in and late check-out times, allowing guests more flexibility. A credit card is required for stays, and some guests noted a destination fee or other charges not always clearly communicated upfront, advising guests to clarify these details upon booking.