Sheraton Cairo Hotel & Casino

The hotel offers a memorable stay, particularly noted for its exceptional dining experiences, especially the highly acclaimed Italian restaurant, and its prime location with stunning views of the Nile River. The hotel's robust security measures also provide guests with peace of mind. It is an ideal choice for sightseers and couples seeking a romantic getaway, as well as business travelers and families looking for comfortable and convenient accommodations in the heart of the city. To enhance your experience, consider requesting a room on a higher floor for the best views, and be prepared for the city's traffic challenges when planning excursions.

Facilities & Amenities
Guests consistently praise the hotel's well-maintained facilities, highlighting the spacious and well-equipped gym, which many describe as excellent and functional. The swimming pool is also appreciated, though some guests note it is unheated, making it less appealing in cooler months. The hotel features a luxurious Club Lounge on a high floor, offering panoramic city views, excellent food, and a sophisticated atmosphere, making it a highly recommended upgrade for many. While the hotel is generally seen as modern and functional, some guests have noted that certain furniture appears dated, and parts of the property may be undergoing renovation, though this typically does not disrupt the guest experience.

Cleanliness & Room Comfort
The rooms are frequently described as spacious, clean, and comfortable, providing a relaxing retreat for guests. Many rooms boast an amazing view of the Nile River from their balconies, which can be closed to effectively block out city noise, ensuring a restful night's sleep. Guests appreciate the comfy beds and pillows, contributing to a pleasant stay. However, some guests have reported issues with the air conditioning intermittently stopping, requiring a temporary workaround. While the rooms are generally well-maintained, a few isolated reviews mention outdated furniture or minor issues like small bathrooms without bathtubs in some units. A recurring concern for some guests is the pervasive cigarette smell in common areas like the lobby and corridors, even on non-smoking floors.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the breakfast buffet, which is consistently praised for its excellent variety, delicious spread, and attentive staff. Guests enjoy fresh fruit juices and made-to-order options like omelets. The Italian restaurant, Giannini's, is a standout feature, highly recommended for its delicious food, including pasta, ravioli, and seafood, as well as its attentive service and pleasant atmosphere. The Japanese restaurant, Sapporo, is also noted for its quality food and engaging teppanyaki show. Additionally, the Middle Eastern restaurant, El Mawardia, is highlighted for its exceptional cuisine. While the vast majority of feedback is positive, a few isolated comments mention a perceived low quality of the breakfast buffet or an instance of food poisoning at one of the restaurants.

Location & Accessibility
The hotel's central location in the heart of Cairo is a significant advantage, offering easy access to numerous attractions, dining, and entertainment options. Guests appreciate its proximity to the Nile River, providing stunning views from many rooms and common areas. It is conveniently located for exploring major sights, though navigating Cairo's traffic challenges is a common observation. While the hotel itself maintains high security standards with visible measures, some guests have expressed concerns about the immediate surrounding area outside the hotel. Parking is available, though it can be expensive, with free options typically reserved for direct bookings or suite guests.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided across all departments, from the reception and Club Lounge teams to the restaurant staff and housekeeping. The check-in process is generally described as quick and efficient, with staff often going above and beyond to resolve issues, such as room changes due to paint smells or addressing air conditioning concerns. While the overwhelming sentiment is positive, a very small number of reviews describe isolated incidents of perceived unhelpful or cold interactions, which stand in contrast to the majority of guest experiences.

Additional Information
Guests frequently commend the hotel's comprehensive security measures, including armed guards and metal detectors at entrances, which contribute to a sense of safety within the property. The Club Lounge on the 26th floor is a highly recommended feature, offering dedicated check-in, panoramic views, and exclusive food and beverage services. The hotel also provides a convenient on-site bank for currency exchange needs. For getting around the city, the hotel's taxi service is noted as excellent and reasonably priced. However, some guests have expressed dissatisfaction with the hotel's pervasive smoking policy in common areas, which can lead to a noticeable cigarette smell throughout the lobby and corridors, despite designated non-smoking zones.