Shama Sukhumvit Bangkok

This hotel is highly regarded for its spacious apartment-style rooms featuring full kitchens and laundry facilities, making it an ideal choice for families and groups seeking comfortable, self-sufficient accommodations. Its central location offers convenient access to both quiet areas and vibrant nightlife, appealing to sightseers and those visiting for medical purposes due to its proximity to a major hospital. Guests consistently highlight the attentive and friendly staff as a significant asset, contributing to a welcoming atmosphere. For a more peaceful stay, it is advisable to request a room not facing the bustling entertainment street, and guests should be aware of the varying softness of the pillows.

Facilities & Amenities
Guests frequently praise the hotel's comprehensive facilities, particularly the spacious apartments equipped with full functioning kitchens, which are especially handy for families, and in-room washing machines. Many appreciate the inclusion of a drying rack for laundry. The rooftop swimming pool is a popular feature, often described as beautiful and offering city views, though some note the water temperature can be a bit cold. A gym is available, generally considered good, though a few guests found it to be old or too hot. While free Wi-Fi is provided, some guests experienced instability or found the login process cumbersome. A cafe located downstairs is also a convenient amenity.

Cleanliness & Room Comfort
The hotel generally receives positive feedback for its cleanliness and room comfort. Rooms are consistently described as spacious and well-maintained, providing ample space for families and groups. Most guests find the beds comfortable, contributing to a restful sleep. However, a recurring comment is that the pillows are too soft or flat, which can hinder a good night's rest for some. While the overall hygiene is satisfactory, some guests noted that living room furniture and kitchens could benefit from a deeper clean. A few reviews mentioned an occasional bad smell from the bathroom or issues with air conditioning dripping. Noise from the surrounding nightlife can be an issue for rooms facing that side.

Dining & Food Quality
Feedback on dining at the hotel is mixed but generally leans positive. The breakfast receives praise from many guests for its quality, variety, and the option for personalized orders, with some highlighting the delicious fresh juice and coffee. The cafe downstairs is also appreciated for its offerings. However, some guests found the breakfast area to be crowded, leading to staff being overwhelmed, and a few described the breakfast as disappointing, with limited options or cold food. Despite these points, many still consider the breakfast worth the price, and the Arbian coffee bar is noted as a positive addition.

Location & Accessibility
The hotel's central location is a significant draw, frequently described as amazing, perfect, and convenient. It is ideally situated within easy walking distance of BTS stations (Phloen Chit and Nana), providing excellent access to other parts of the city. Guests appreciate its proximity to Nana Plaza, offering direct access to bars, clubs, shopping, and restaurants via a back entrance. Major shopping malls and markets, including Central Embassy and Terminal 21, are also easily accessible. While the immediate area around Nana Plaza can be bustling and noisy at night, the hotel's front entrance offers a quieter approach, making it suitable for various preferences.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to "go the extra mile" to ensure a comfortable stay, from fulfilling requests promptly to providing excellent concierge service. The check-in process is often described as quick and efficient. Staff are noted for their professionalism and ability to communicate well in English, making interactions smooth for international guests. While the vast majority of feedback is positive, a few isolated comments mentioned some staff being less helpful or issues with the consistency of room cleaning services.

Additional Information
Guests should be aware that room cleaning services are typically provided three times a week, which differs from daily cleaning in some other hotels. The hotel features only two elevators, which can sometimes lead to delays, especially during peak times, as they serve both guests and staff. Some guests have reported the presence of smoking in common areas or a cannabis smell outside the main entrance, which might be a concern for non-smokers. Additionally, the back door providing direct access to the lively entertainment street closes at 6 PM, requiring guests to use the main entrance after this time.