San Antonio - Small Luxury Hotels of the World

This hotel offers a truly breathtaking escape, renowned for its stunning views of the Caldera and its unique design built directly into the cliffside. Its signature feature is an infinity pool that provides unparalleled vistas, making it an ideal choice for honeymooners and couples seeking a romantic and secluded retreat. Guests consistently praise the exceptional service, the immaculate cleanliness of the property, and the high quality of the dining experience. The tranquil atmosphere appeals to travelers looking to unwind and escape the bustling crowds of the island's main towns. To enhance your stay, consider renting a car for easier exploration of the island, as the hotel is quite remote, and explore the highly recommended spa services for ultimate relaxation. Be aware that the hotel maintains an adults-only policy, which is important for planning your trip.

Facilities & Amenities
The hotel boasts a magnificent infinity pool that offers spectacular views, though some guests noted it can be quite chilly, especially in April, as it is unheated. Many rooms and suites feature luxurious private jacuzzis on their terraces, providing an exclusive and relaxing experience. Guests appreciate thoughtful touches such as complimentary free bottled water, slippers, and a welcome bottle of wine upon arrival. The property also includes a well-regarded spa where guests can enjoy treatments like deep tissue massages. While there is no dedicated gym facility, the hotel provides comfortable sunbeds around the pool area for relaxation. Wi-Fi connectivity received mixed reviews, with some finding it unreliable, while others found it sufficient. A convenient car park is available on site, which is a significant advantage given the hotel's secluded location.

Cleanliness & Room Comfort
Guests consistently describe the accommodations as spacious rooms that are beautifully designed and impeccably clean. The cleanliness of the rooms is a recurring highlight, with daily servicing and fresh new towels provided. Many guests praise the comfortable beds and high-quality linens, ensuring a restful night's sleep. Rooms often feature stunning views and are well-equipped with air-conditioning and private balconies, enhancing the overall experience. However, some guests noted issues with the bathroom design, specifically the shower lacking a screen, which led to water splashing throughout the area. There were also comments about a lack of sufficient outlets for charging devices and limited towel racks. A few reviews mentioned that the mattress in some rooms felt compressed or uncomfortable, and that the overall room decor could appear basic or dated compared to expectations.

Dining & Food Quality
The breakfast experience at the hotel receives widespread acclaim, often described as outstanding and among the best guests have ever encountered. It features an extensive menu of freshly prepared hot and cold dishes, including made-to-order options, and excellent coffee. Many guests enjoyed the option of a leisurely brunch, effectively combining breakfast and lunch. The on-site restaurant is highly praised for its exceptional food quality, with many highlighting the delicious local ingredients and the talent of the chef, making dinner a memorable experience. While the restaurant offers a high standard of cuisine, some guests found the dinner options to be on the expensive side, leading them to seek meals elsewhere. Feedback on cocktails was mixed, with some finding them delicious while others were surprisingly disappointed. The availability of a good wine selection is also noted.

Location & Accessibility
The hotel's remote location is a significant draw for guests seeking peace and quiet away from the bustling crowds of Oia and Fira. Situated between these two main towns, it offers a tranquil retreat while still providing access to the island's attractions. Many guests recommend renting a car for convenience, as the hotel provides ample parking on site, making island exploration easier. There is a bus stop directly outside the hotel, offering an alternative for reaching towns, though some found the bus routes less direct. The hotel is also conveniently located near a hiking trail connecting Fira and Oia, popular among active guests. However, some found the hotel's seclusion meant that amenities and other restaurants were not within easy walking distance, often requiring expensive taxi services or hotel transfers for excursions.

Staff & Service
The friendly staff consistently receives high praise for their exceptional attentive service and willingness to go above and beyond to ensure a pleasant stay. Guests frequently highlight the warm welcome upon arrival, often including a complimentary drink, and the efficiency of the quick check-in process. The housekeeping team is commended for maintaining impeccable cleanliness and providing fresh towels daily. While most guests experienced outstanding customer service, a few reported instances of inflexibility, particularly regarding the hotel's adults-only policy and refund requests. There were also isolated comments about some staff members being less welcoming or helpful, and one guest felt a pool attendant was overly strict. Overall, however, the staff's dedication to providing a luxurious and comfortable experience is a standout feature.

Additional Information
Guests should be aware of the hotel's strict adults-only policy, which, while contributing to a peaceful atmosphere, caused significant issues for one guest who was denied check-in with a child, resulting in a substantial financial loss. It is important to note that while the hotel offers stunning Caldera vistas, it does not provide direct sunset views due to its position on the cliffside. The hotel offers its own taxi service for transportation, which guests found convenient but often expensive for trips to nearby towns. There are no local markets within walking distance, so guests are advised to purchase any necessities before arriving. For those with early departures, the hotel thoughtfully provides early breakfast options and a shower service to freshen up after check-out. It is also worth noting that the property does not feature a dedicated gym.