Safari Hotel

The hotel's most notable feature is its central location, offering convenient access to major attractions, markets, and public transportation in the heart of the city. This makes it particularly suitable for solo travelers and budget-conscious explorers who prioritize accessibility over luxury. However, guests frequently highlight significant challenges, including pervasive issues with cleanliness and bed bugs, the considerable inconvenience of being located on the fifth floor without an elevator, and often unresponsive staff. While some guests appreciate the hotel's affordability and its prime spot for sightseeing, many report a stark contrast between advertised conditions and reality. To ensure a more comfortable stay, visitors should be prepared for a significant climb and consider bringing their own essential toiletries, as amenities are often lacking.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing disappointment. A recurring concern is the condition of the shared bathrooms, which are frequently described as unclean, poorly maintained, and sometimes lacking basic necessities like hot water or even soap. Guests also report issues with the overall state of the building, noting that it appears old and dilapidated, with peeling paint and broken furniture. While some dorm rooms are mentioned, a significant complaint is the absence of air conditioning in many rooms, leading to uncomfortable heat and poor ventilation. Some reviews also mention a kitchen area, though its cleanliness is often questioned. The lack of an elevator to the fifth-floor location is a major inconvenience for all guests, especially those with luggage.

Cleanliness & Room Comfort
The most prevalent and severe complaints revolve around cleanliness and room comfort. A significant number of guests report widespread infestations of bed bugs, leading to uncomfortable bites and allergic reactions, with some indicating this has been a long-standing issue. Rooms are consistently described as very dirty, with unclean beds, worn-out mattresses, and filthy floors. Beyond insects, some guests even reported the presence of rats and mosquitoes. Many rooms lack proper ventilation or air conditioning, making them hot and stuffy, often accompanied by a persistent bad smell and humidity. Noise levels are also a concern, with reports of street noise and disturbances from other guests. Basic amenities like hot water for showers are frequently unavailable, and bathroom conditions are often described as unsanitary.

Dining & Food Quality
Guest feedback regarding dining and food quality is predominantly negative, with many expressing dissatisfaction. A common complaint is the absence of breakfast, despite some bookings indicating its inclusion. Guests who did expect breakfast often reported that it was either not provided at all or was served too late, causing them to miss it due to early departures. The quality of the food itself receives very limited positive commentary, with only one review specifically highlighting it as excellent and praising the accompanying service. However, this positive sentiment is an outlier among the general lack of positive comments or direct mentions of dining experiences. The overall impression suggests that dining is not a strong point, and guests should not rely on the hotel for their morning meal or other food services, as expectations for a comprehensive offering are unlikely to be met.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest positive attribute. Guests appreciate its convenience, placing them within easy reach of major attractions, markets, restaurants, and public transportation, including the metro station. This prime spot makes it an appealing choice for those looking to explore the city on foot. However, accessibility to the hotel itself presents a significant challenge, as it is situated on the fifth floor of a building with no elevator. This requires guests to climb multiple flights of stairs, which is particularly arduous for those with heavy luggage or mobility concerns. While the surrounding area is vibrant and well-connected, the physical access to the hotel remains a major point of contention for many visitors.

Staff & Service
Feedback on staff and service is mixed, though negative experiences are frequently reported. While some guests describe the staff as kind, helpful, friendly, and polite, others recount instances of arrogance, unprofessionalism, and unresponsiveness. Common issues include problems with check-in, where reservations were not found or rooms were given away despite prior bookings, leading to significant inconvenience and frustration. Some guests also reported staff smoking in public areas, creating an unpleasant environment. Concerns were raised about the staff's handling of complaints and their general lack of customer service training. While the night shift staff received some positive mentions for being helpful, the overall impression suggests inconsistency in the quality of service provided.

Additional Information
A significant recurring theme in guest reviews is the discrepancy between the hotel's online presentation and its actual condition, with many guests feeling that the photos and descriptions are misleading and constitute a scam. This includes claims of amenities like air conditioning that are not present, and rooms appearing much better in pictures than in reality. Guests also reported issues with price discrepancies upon arrival and difficulties obtaining refunds for cancelled or unfulfilled bookings. The hotel is often described as a "hostel" experience rather than a traditional hotel, with a general lack of privacy in some accommodations. The overall impression is that the property is in dire need of renovation and better management to align with guest expectations and advertised features.