Royal Phuket City Hotel

A majestic urban retreat, this hotel is particularly noted for its stunning rooftop restaurant and bar on the 19th floor, offering panoramic city views and a romantic ambiance. Guests consistently highlight the spacious rooms, exceptional gym facilities, and its prime location in the heart of Phuket Old Town. This makes it an ideal choice for sightseers eager to explore the historic area, couples seeking a romantic getaway, and fitness enthusiasts looking for top-tier workout amenities. Families also find the hotel accommodating due to its large rooms and helpful staff. To enhance your stay, consider requesting a room on a higher floor for breathtaking vistas and take advantage of the convenient free bus stop right outside the lobby for easy exploration.

Facilities & Amenities
The hotel offers a comprehensive range of facilities designed to enhance the guest experience. The gym is frequently praised as exceptional, being very spacious and well-equipped with a wide variety of machines and free weights, often described as one of the best hotel gyms guests have encountered. The swimming pool provides a refreshing escape, though some guests wished for more sunbeds or a more aesthetically pleasing surrounding. A spa is available, offering treatments that many found to be of good value and providing a "royal treatment." Guests appreciate the convenience of free Wi-Fi throughout the property. The grand lobby area is welcoming, and a bakery on the ground floor offers a variety of food. While some noted the elevators can be slow or warm, the overall array of amenities contributes positively to the stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, providing a comfortable environment for their stay. The beds are consistently described as very comfortable, ensuring a restful night's sleep. Many rooms boast amazing city views, enhancing the overall experience. While the hotel has a classic or older charm, some guests noted that the decor and furnishings appear dated and could benefit from renovation. Isolated issues mentioned include a slight damp smell in some rooms, cobwebs on ceilings, a shaking bathroom tap, or an AC leak, though staff often addressed these promptly. A few guests reported noise from adjacent rooms or corridors, and some found the shower drain to be slow.

Dining & Food Quality
The breakfast buffet served on the 19th floor is a major highlight for many guests, offering amazing views of the city and a good variety of options. Most guests found the food quality to be excellent, though some noted a stronger focus on Asian cuisine with fewer Western choices, and a few experienced issues with cold dishes or empty serving trays. The Chinese restaurant on level 2 receives positive feedback for its yummy and authentic offerings. The rooftop restaurant and bar is popular for its romantic atmosphere, city views, and live music, making it an ideal spot for evening drinks. While the ambiance is highly rated, some guests found the food at the rooftop restaurant to be average or the menu limited.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the area. It is within walking distance (typically 5-10 minutes) of Phuket Old Town, its vibrant walking street, and the popular Sunday Night Market. Numerous restaurants and shops are easily accessible nearby. A significant advantage is the free bus (Dragon Line) stop directly in front of the hotel, providing easy transportation around the old town. A 7-Eleven convenience store is conveniently located just across the street, with another self-serve machine inside the hotel. The bus station for airport transfers is also a short walk away. The hotel offers ample parking, which is a valuable amenity for guests with vehicles.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond, assisting with requests such as early check-in, late check-out, arranging transportation, and providing special accommodations for families or elderly guests. The check-in process is generally described as smooth and efficient, though a few guests experienced delays. Housekeeping is noted for maintaining clean and refreshed rooms, with some guests appreciating thoughtful touches like notes and treats. The doorman is often commended for his kindness and welcoming demeanor. Overall, the staff's commitment to providing excellent service significantly contributes to a positive guest experience.

Additional Information
The hotel is described as an older building with a classic charm, though some guests feel it is dated and could benefit from renovations or cosmetic updates. Guests appreciate the cold lemon tea offered in the lobby upon arrival, a refreshing touch. Some reviews mentioned a destination fee or other hidden fees, and a few noted a Wi-Fi policy limiting connection to one device per room. The sauna was reported as not working or having a bad smell by some. There were isolated comments about a slow shower drain or no cable TV in rooms. The hotel provides umbrellas in the rooms, a thoughtful amenity for unexpected rain.