Royal Hotel Edmonton Airport Trademark Collection by Wyndham

This hotel is a popular choice for travelers seeking convenience and comfort near the airport, with its signature feature being its excellent proximity to the airport combined with a comprehensive free airport shuttle and park-and-fly program. It is ideally suited for airport travelers with early flights or late arrivals, business travelers attending local conferences, and pet owners who appreciate its accommodating policies. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the convenience of on-site dining options. To enhance your stay, consider utilizing the efficient online check-in process and be aware that while the hotel is close to the airport, some train noise can be heard overnight, though many find it manageable.

Facilities & Amenities
Guests appreciate the practical amenities available, including a notable fenced dog run on the property, which is a significant plus for pet owners. The hotel also features a fitness facility that is generally well-regarded for having working equipment, though some guests found it to be somewhat mild. Rooms are equipped with useful conveniences such as a mini-fridge, microwave, and a coffee setup. While some guests expressed surprise at the absence of a pool or hot tub, the hotel does offer free Wi-Fi to keep guests connected. The lobby's lighting in the evening was noted by some as being unusually dim, creating a less inviting atmosphere.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the overall comfort of its rooms. Many guests commend the spacious accommodations and the comfortable beds, often highlighting the high-quality shower pressure and temperature. Some rooms feature updated flooring without carpet, which is appreciated by many. However, feedback is mixed regarding noise levels, with some guests reporting street noise, train horns, or disturbances from hallways due to thin soundproofing. Issues such as loud AC/heater units, lingering scents, and occasional water damage have been noted. A few guests also experienced an unsettling unannounced room entry by housekeeping staff.

Dining & Food Quality
The hotel offers multiple on-site restaurants and lounges, including Steels Cafe and Grill and the Flight Deck Bar, providing convenient dining options. The breakfast is often described as basic but good, with some guests enjoying the omelettes. The pub food at the lounge generally receives positive comments for its portions and taste, and the Caesar salad and appetizers are frequently mentioned as good choices. However, consistency in food quality can vary, with some negative feedback on items like raw wings, cold mashed potatoes, or bland steak. Restaurant service can sometimes be slow due to understaffing, and some dining areas have been noted as being uncomfortably cold.

Location & Accessibility
The hotel's central location near the airport is a major advantage, typically only a 5 to 15-minute drive away. Its free airport shuttle service, running every half hour, is highly valued for its reliability and convenience. The hotel also offers a popular park-and-fly program at reasonable rates, allowing guests to leave their vehicles while traveling. Ample parking is generally available, though it can become full, and some guests noted issues with snow plowing or de-icing in winter. The hotel provides easy access to the highway and is within walking distance of various amenities like Tim Hortons, Subway, gas stations, and close to a casino and outlet mall.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly, helpful, courteous, and professional staff, including front desk agents, shuttle drivers, and restaurant personnel, highlighting their attentiveness and willingness to accommodate requests like room changes or late check-outs. The quick check-in and check-out processes, especially with online pre-registration, are frequently praised. However, a significant number of reviews describe negative experiences with some front desk staff, citing instances of rudeness, unprofessionalism, incompetence regarding bookings and payments, and issues with malfunctioning key cards. These inconsistencies in service can significantly impact the guest experience.

Additional Information
The hotel is widely recognized for its pet-friendly policy, offering ground-floor rooms and a dedicated fenced dog run, which is a major draw for guests traveling with animals. Its long-term parking option, part of the park-and-fly program, is a highly valued service. The hotel also serves as a popular venue for conferences and events, with many positive comments on the setup, service, and food provided for such gatherings. Guests should be aware that the hotel generally does not accept cash payments and that the TV channels offered are considered outdated by some. While luggage carts are available, some guests noted their scarcity during busy periods.