Rodos Palace

The hotel presents a grand and historic facade, with its impressive architecture and VIP Lounge on the 16th floor offering breathtaking sea views, often highlighted as a signature feature. While some guests find it a luxurious retreat, others note its age and areas in need of modernization. The hotel caters well to a diverse range of guests, including families seeking varied activities and couples looking for romantic dining experiences and stunning sunsets. It is also a frequent venue for business travelers and conference attendees, though this can sometimes impact holidaymakers. To ensure a more contemporary experience, guests are advised to specifically book renovated rooms or bungalows, and be aware that sunbeds by the main pools are often claimed very early in the morning.

Facilities & Amenities
The hotel offers a wide array of pools, including outdoor, indoor, and dedicated children's areas, though many guests report that sunbeds are scarce unless reserved very early. The VIP Lounge on the 16th floor is consistently praised for its exclusive atmosphere and excellent service. Guests can also find various shops on-site, offering souvenirs, jewelry, and other essentials, which are surprisingly not overpriced. While a fitness center and spa are available, some guests express disappointment that access often incurs an additional fee, and the equipment can be dated. A recurring point of frustration for many guests is the hotel's lifts, which are frequently reported as insufficient for the hotel's size, leading to long wait times and occasional breakdowns.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is notably mixed. Many guests praise renovated rooms as spacious, clean, and modern, often featuring comfortable beds, spacious bathrooms, and stunning sea views. These rooms may include amenities like quality toiletries, slippers, a safe, tea and coffee facilities, and bottled water in the fridge. However, a significant number of reviews describe standard rooms as dated, with old furniture, mouldy walls, stained linens, and issues like non-functional air conditioning or leaking bathrooms. Some guests also noted noise levels from air conditioning units or general hotel activity, impacting overall comfort.

Dining & Food Quality
The hotel offers diverse dining options, including a main buffet restaurant and specialty à la carte restaurants like "12 Nissia," which receives high praise for its fine dining experience and excellent service. The breakfast buffet is described by some as rich and varied, while others found it repetitive, with food often being cold or of inconsistent quality. Many guests expressed dissatisfaction with the drinks, frequently reporting them as watered down and often served in paper cups, even in the evenings. Some guests also noted that certain items, like ice cream or specific coffee types, were not included in all-inclusive packages and required extra payment.

Location & Accessibility
The hotel boasts a highly convenient central location, making it an excellent base for exploring the area. It is situated just a short walk, typically 2 minutes, from a beach, though guests should be aware that the beach is often described as pebbly. The hotel is also well-connected to Rhodes Town, accessible via a quick 5-minute taxi ride or a 10-minute bus journey, with a bus stop conveniently located nearby. For those arriving by air, the airport is also easily reachable. While parking is available on-site, some guests have noted that finding a spot can be challenging, especially during peak times.

Staff & Service
Guest feedback on staff and service is varied, though many highlight exceptional individuals. The animation team consistently receives praise for their engaging activities and family-friendly service, while staff in the VIP Lounge and guest relations are frequently commended for their professionalism and attentiveness. However, some guests report issues with reception staff being unhelpful or dismissive, and certain restaurant staff being rude or slow to respond to requests. The check-in process can sometimes be lengthy, and there are mixed reports on the efficiency of addressing guest concerns, with some issues taking a long time to resolve or being ignored.

Additional Information
Guests should be aware that the hotel frequently hosts large conferences, which can impact the availability of facilities and sometimes lead to a perception that holidaymakers are secondary. There is considerable confusion and dissatisfaction regarding the "Ultra All-Inclusive" package, with many guests reporting unexpected additional fees and charges for amenities they believed were included, such as gym access or items from the mini-bar. The hotel's age, approximately 50 years old, means that while some areas are renovated, many parts, including standard rooms and pool areas, show signs of wear and are in need of upgrades. Persistent issues with lifts and the early morning sunbed reservation culture are also common themes.