OZO Phuket

This hotel is a premier destination for families with children, distinguished by its exceptional pool facilities that include multiple pools and exciting water slides, providing endless entertainment for all ages. Its strategic location places guests at the heart of the action, making it ideal for sightseers and travelers who value convenience and easy access to local attractions. Guests consistently praise the hotel's commitment to cleanliness, the comfort of its accommodations, and the genuinely attentive service provided by the staff. To ensure a peaceful stay, consider requesting a room away from the main street, as some guests noted noise, and be aware that sunbeds around the pool can be in high demand, often reserved early in the morning.

Facilities & Amenities
The hotel boasts an impressive array of swimming pools, including a dedicated kids' pool with engaging slides and a splash park, which are a major highlight for families. While the main pool is noted by some as being shallow and sometimes too warm, the overall pool area is a central hub of activity. A well-equipped fitness center is available for guests to maintain their routines. Free Wi-Fi is provided throughout the property, ensuring connectivity. Some guests noted a kids' playroom but expressed disappointment that certain activities, like air hockey or pool tables, required an additional fee. A recurring concern is the condition of the sunbeds, with many described as old, tattered, or broken, and issues with guests reserving them with towels for extended periods.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spotless, and modern, with daily housekeeping ensuring a tidy environment. The beds are consistently praised for their comfort and the soft pillows, contributing to a restful sleep. However, some guests reported initial rooms having a damp smell or minor mold issues, which were typically resolved upon request for a room change. In-room amenities include fresh bottled water and coffee making facilities, though some guests noted the absence of standard items like slippers, ironing boards, or conditioner by default. A significant point of mixed feedback is the noise levels in rooms facing the busy street, with traffic noise and motorbike sounds audible until late, and some rooms are not well soundproofed against corridor noise. Bathroom design also received mixed reviews, with some showers not draining properly, leading to pools of water, and inconveniently placed wardrobes.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim for its diversity, quality, and plentiful options. Guests enjoy a wide variety of dishes, including Thai and European cuisine, fresh fruits, and pastries, with a dedicated kids' food corner. While the hot food selection is generally good, some guests mentioned it could occasionally be cold, and the variety of baked goods might become repetitive over longer stays. The hotel's restaurant offers a varied and tasty menu for lunch, often described as reasonably priced. Poolside food and drinks are also available and are noted for their deliciousness. However, some guests found the hotel's restaurant prices to be on the higher side with limited menu options, leading to it being less utilized compared to external dining choices.

Location & Accessibility
The hotel boasts an excellent central location, directly opposite the bustling Kata Walking Street and night market, providing immediate access to a plethora of food options, shops, massage parlors, pharmacies, and a 7/11 convenience store. Its proximity to Kata Beach is a major advantage, with a short walk (typically 2-5 minutes) via a convenient back gate or shortcut. While the beach access is easy, some guests expressed concerns about an open sewage system near the path, which occasionally produces an unpleasant smell. Covered and guarded parking is available for guests with vehicles. The hotel's position on a busy street contributes to the vibrant atmosphere but also to the noise levels experienced in some rooms.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, described as friendly, helpful, attentive, caring, polite, professional, and hardworking. Many guests highlighted specific individuals for their exceptional service, noting their willingness to go above and beyond to assist with various requests, provide local tips, and ensure a comfortable stay, especially for families with children. The check-in and check-out processes are generally reported as quick and smooth. While most interactions are positive, a few guests noted that communication could sometimes be challenging due to limited English proficiency for very specific requests, and some experienced minor inconsistencies with housekeeping service.

Additional Information
The hotel is explicitly designed with families with children in mind, offering daily activities such as evening movie screenings with popcorn and marshmallows. However, some guests noted the absence of a dedicated kids' club or indoor play area for younger children. The hotel implements an eco-friendly policy regarding linen and towel changes, which is appreciated by environmentally conscious guests. A recurring issue mentioned by guests is the presence of a wastewater stream or creek that runs near the hotel and the path to the beach, which can occasionally emit an unpleasant smell, impacting the overall experience for some. Guests also frequently reported issues with other guests reserving sunbeds early in the morning with towels, despite hotel policies, leading to frustration.