Mohegan Sun

This expansive resort is celebrated for its unique Native American-themed architecture and a comprehensive entertainment complex that offers far more than just gaming. Its signature feature is the seamless integration of a vibrant casino floor with diverse dining, shopping, and a premier concert venue, creating a self-contained destination. This makes it an ideal choice for concert-goers, event attendees, and gamblers seeking a lively atmosphere. Couples can enjoy romantic getaways with numerous dining options and entertainment, while families will find activities like an arcade and bowling, though some areas may be less suitable for very young children during peak times. Business travelers also find the conference facilities well-suited for events. To enhance your visit, consider exploring the various themed areas, and be prepared for extensive walking within the large property.

Facilities & Amenities
The resort offers a wide array of facilities designed to cater to diverse interests. Guests can enjoy a well-equipped fitness center and spa, providing opportunities for relaxation and exercise. The property boasts multiple pools, though some guests noted they might be closed or crowded at times. Free Wi-Fi is available, ensuring connectivity throughout the stay. For entertainment beyond gaming, there is a popular arcade and bowling alley, along with numerous shops offering various goods. The concert venue and arena are frequently praised for hosting top-tier events and providing excellent viewing experiences. The unique Native American-themed decor and impressive waterfalls contribute to a visually stimulating environment, making the complex enjoyable to explore even for non-gamblers.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as very nice, clean, and comfortable. Most rooms are noted for being spacious and immaculate, often featuring soft, comfortable beds and high-quality linens that contribute to a restful sleep. Amenities such as coffee makers, complimentary water bottles, and even toothbrush/paste kits are appreciated. Many rooms offer pleasant views of the river or surrounding areas, and some include automatic blackout shades. However, some guests reported issues such as mold odor in certain suites, stains on furniture or carpets, and dusty vents. While water pressure is often praised, a few guests experienced poor water pressure or noisy air conditioning units. Some found the rooms to be noisy due to proximity to elevators or outside traffic, and a few mentioned hard beds.

Dining & Food Quality
The resort offers an extensive selection of dining options, with over 40 restaurants ranging from casual eateries to upscale establishments. Guests frequently praise the variety of cuisines available, including highly-rated steakhouses, Italian, Mexican, and quick-service options. Many reviews highlight the excellent food quality at various restaurants, with specific mentions of delicious meals and generous portions. The bar staff across the property is generally commended for their efficiency and friendliness, and free drinks are available for those actively gambling. However, some guests found the food and snacks to be overpriced, and a few noted limited breakfast options during early morning hours. While the overall dining experience is positive, some specific dishes or restaurant experiences received mixed reviews, and securing reservations at popular venues can be challenging.

Location & Accessibility
The resort's location is highly convenient for guests attending events or seeking a self-contained entertainment experience. It offers easy access to the casino and various venues directly from the hotel, making it simple to move between activities. Its proximity to other major entertainment complexes in the region allows for extended outings. However, some guests found the overall location to be somewhat isolated, meaning there are not many external attractions within easy reach. Navigating the massive complex can be challenging for first-time visitors, with some reporting confusing signage for parking and internal pathways, leading to long walks. While parking is free, including valet service, it can become congested during peak times, leading to delays upon arrival and departure.

Staff & Service
The staff at the resort generally receives high praise for being friendly, helpful, and professional. Many guests highlighted the attentive service provided by valet attendants, bellhops, and front desk personnel, often noting their willingness to accommodate requests, such as room upgrades. The check-in process is frequently described as quick and efficient, especially with the availability of kiosks. However, feedback on service is mixed, with a notable number of guests reporting poor customer service when issues arose, particularly concerning disputes or problem resolution. Some found staff to be unresponsive or unwilling to go the extra mile, leading to frustration. Housekeeping services were sometimes inconsistent, with rooms not being cleaned unless specifically requested, and some guests experienced issues with staff entering rooms despite privacy indicators.

Additional Information
Guests should be aware that room cleaning service is not automatic and must be requested, often by calling the front desk. The resort has a no-smoking policy within the buildings, though some guests noted a lingering odor near entrances due to outside smoking. A recurring concern involves a $500 charge for alleged smoking in rooms, which some non-smoking guests reported receiving due to sensitive detectors, even for things like incense or body spray. The rewards program has seen changes, with some long-time members noting a decrease in complimentary nights or benefits. While free valet parking is available, guests should anticipate potential long wait times during busy periods. The resort hosts various events and tournaments, which can significantly increase crowds and noise levels, particularly in common areas and during hotel stays.