Entre Pinos

The hotel's most striking feature is its expansive natural setting, nestled amidst lush pine trees and verdant landscapes, offering a truly serene mountain escape. This tranquil environment, often described as beautiful and relaxing, makes it an ideal destination for families seeking outdoor activities and a pleasant climate, as well as couples and nature enthusiasts looking to disconnect and enjoy breathtaking views. Guests frequently highlight the opportunity for hiking and observing various animals on the property, such as peacocks, rabbits, and horses, contributing to a unique and memorable experience. While the natural beauty is consistently praised, some guests note that the hotel's facilities could benefit from more consistent maintenance and updates. To fully enjoy the outdoor experience, guests are advised to wear comfortable clothing and bring insect repellent.

Facilities & Amenities
The hotel offers a range of facilities designed to connect guests with nature, including extensive hiking trails and opportunities for bicycling. Guests appreciate the presence of various animals on the property, which adds to the unique charm of the natural surroundings. For recreation, there are tennis courts and basketball courts available. However, feedback on other amenities is mixed. While some guests mention a sauna, there are consistent reports of Wi-Fi being very poor or unavailable, particularly in the cabins, making it difficult to stay connected. Additionally, the swimming pool situation receives criticism, with guests noting that only one small pool is operational, and others are out of service, leading to disappointment. Many facilities are described as old and in need of significant maintenance.

Cleanliness & Room Comfort
Guest feedback regarding cleanliness and room comfort is highly varied, with many expressing significant concerns. While some rooms are noted as clean, numerous reviews highlight issues such as dirty sheets, unpleasant odors on linens, and worn-out pillows. The beds are frequently described as hard, impacting sleep quality. Many guests report that rooms appear old and dirty, with instances of moldy walls, cracked windows and doors, and even bugs. Bathrooms are often cited as poorly maintained, with shower heads that are difficult to use or spray erratically, and a common complaint is the lack of consistent hot water. Safety concerns were raised due to bare wires near mini-fridges. Furthermore, the furniture is often described as outdated, and cabins may lack privacy due to inadequate window coverings. Some rooms also lack basic amenities like a coffee maker or an in-room phone.

Dining & Food Quality
Feedback on dining and food quality presents a mixed picture, with some guests praising the excellent food and delicious flavors, particularly highlighting dishes like ribs and the coffee with quesadilla. However, a significant number of reviews express dissatisfaction, often citing the restaurant food as overpriced for its quality. Many guests found the food to be bad, with limited options and instances of cold or incomplete orders. Specific complaints include the chicken soup being a small portion and lacking flavor, and some guests even reported food poisoning from certain dishes. The menu is noted by some as not changing frequently, and the restaurant often has limited variety. Despite some positive culinary experiences, the overall sentiment suggests that the dining experience can be inconsistent, with issues in both food quality and menu offerings.

Location & Accessibility
The hotel's location is consistently praised for its picturesque setting high in the mountains, offering spectacular views and a tranquil environment. It is described as being well-situated, with easy access and close proximity to the charming La Palma village and the town of San Ignacio. This makes it convenient for guests who wish to explore the local area or simply enjoy the natural surroundings. However, a notable point of contention for day visitors is the parking fee, which is charged per person even if guests are only visiting the restaurant and not utilizing other facilities. This policy has led to frustration among some visitors who feel it is an unfair charge, particularly when they are already spending money on food and beverages.

Staff & Service
The staff generally receives positive remarks for their friendliness, helpfulness, and professionalism, with many guests appreciating their efforts to provide good service. However, the overall service experience is frequently described as inconsistent and often slow. Guests report significant waiting times at the restaurant, with orders sometimes being incomplete or incorrect, and a perception that there are not enough staff members to handle demand efficiently. Some specific instances of poor customer service include staff not attending to tables unless called, a lack of responsiveness when calling the lobby at night, and even reports of rude behavior from management. While individual staff members are often commended, the systemic issues with service speed and attentiveness are a recurring theme.