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    Resort Banyan Tree Mayakoba (Playa del Carmen, Mexico)

    Resort Banyan Tree Mayakoba (Playa del Carmen, Mexico)

    About Banyan Tree Mayakoba

    Surrounded by fresh water lagoons, Banyan Tree Mayakoba is the perfect destination for a luxurious yet relaxed holiday. This 5-star property boasts of outdoor pool with sun terrace, fitness center, spa along with complimentary Wi-Fi and on-site parking. With a contemporary décor, the deluxe rooms and villas feature flat-screen TV, iPod docking station, fine bedding, private pool with terrace and a large bathroom. Guests can rejuvenate their senses with pamper massage at Banyan Tree Spa and state-of-the-art hydrothermal experience at The Rainforest. For the nature lovers, there is a three miles long trail for walking, jogging and bike ride. While staying at Banyan Tree Mayakoba, guests can relish a variety of cuisine ranging from Thai, European, Mexican and Asian. The on-site restaurants and bars offer the perfect ambiance to enjoy quality time with friends and family. Cancun International Airport can be reached in a forty-five minute drive from the property.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar

    Rating overview

    9.8
    trivago Rating Index based on 8417  reviews from:
    • Hotels.com(9.8/10)
    • LocationExcellent  9.2 / 10
    • RoomsExcellent  9.3 / 10
    • ServiceExcellent  9.4 / 10

    Positive Reviews

    positive:

    Celebrity-like treatment guaranteed

    From reception to housekeeping to service, the staff gives celebrity like treatment to all their guests through the extraordinary level of customer service. Past guests have mentioned that the staff went out of the way to assist guests with their needs that really delighted them.

    positive:

    Food is sure to delight you

    With ample eating options at the on-site restaurants of Banyan Tree Mayakoba, you can find food for every palate. The extensive range of delicacies, light meals, beverages and drinks has been loved by past guests.

    positive:

    Villas speak for themselves

    The luxurious villas at this property speak for themselves and can be well defined as comfortable and cosy. Past guests have mentioned that the rooms would never disappoint in terms of class and offer you a memorable stay.


    Negative Reviews

    negative:

    Suffocating and Humid rooms

    Banyan Tree Mayakoba's reception area certainly steals the show, but as you enter the guest room, you might be disappointed. The rooms are smelly because of humid weather and seem suffocated as you can't open the windows, this has not been appreciated by guests.

    negative:

    Retouching at certain areas

    Though the hotel looks good on the outside with its scenic beauty, but that wasn't able to please all guests. As mentioned by past guests, some of the rooms have outdated furniture and demand retouching at certain areas with its furnishings and bedding.

    negative:

    Luxury at a huge expense

    While most of the guests have enjoyed the luxury at this property, some have felt that the hotel is slightly over-priced compared to the amenities. Even the restaurants and bars charge unreasonable for basic dishes and drinks as per past visitors.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Steam room
    3. Massage
    4. Sauna
    5. Hot tub
    6. Body treatments
    Property amenities
    1. Business centre
    2. Entrance hall/lobby
    3. Express check-in
    4. Parking
    5. Terrace
    6. Porter service
    7. Hotel bar
    8. Pool bar
    9. Conference rooms
    10. Non-smoking rooms
    11. Restaurant
    12. 24-hour reception
    13. Snack bar
    14. Beach
    15. Towels at the pool
    16. Spa
    17. WiFi in public areas
    18. Room service
    19. 24-hour room service
    20. Fax/Modem access
    21. Hypoallergenic rooms
    22. Car hire
    23. Free WiFi in public areas
    24. ATM
    25. Infinity pool
    26. Pool
    27. Free WiFi
    28. Breakfast
    29. Kids' pool
    30. Regular disinfection
    31. Hand sanitizer provided
    32. Temperature screening
    33. Masks provided
    34. Safe distance
    35. Response protocol
    36. Online check-in/check-out
    37. New safety protocols
    38. Cashless payment
    For children
    1. Cot
    2. Playground
    3. Kids' club
    4. Organised activities for kids
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Shower
    3. Ironing board
    4. Openable windows
    5. Television
    6. Hairdryer
    7. Electric kettle
    8. Air conditioning
    9. Minibar
    10. Pay-TV
    11. Sitting area
    12. Telephone
    13. Safe
    14. Cable TV
    15. WiFi
    16. Free WiFi (rooms)
    17. Flatscreen TV
    18. Closet
    19. Outdoor grill
    Sports facilities
    1. Shooting sports
    2. Golf course
    3. Tennis court
    4. Diving
    5. Yoga
    Theme / Type
    1. Eco-friendly hotel
    Food and beverage
    1. Kosher
    2. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Carretera Federal Chetumal-Puerto Juárez Kilometer 298,  77710,  Playa del Carmen,  Mexico
    Telephone: +1 8009530565 | Fax: +52 9848773689 | 

    Frequently Asked Questions about Banyan Tree Mayakoba

    • Is there a pool area at Banyan Tree Mayakoba?

      Yes, Banyan Tree Mayakoba offers 1 pool area.

    • Are pets allowed at Banyan Tree Mayakoba?

      No, Banyan Tree Mayakoba doesn’t allow pets.

    • Is parking available at Banyan Tree Mayakoba?

      Yes, Banyan Tree Mayakoba provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Banyan Tree Mayakoba?

      Check-in at Banyan Tree Mayakoba is available from: . Check-out time is by .

    • Where is Banyan Tree Mayakoba located?

      Banyan Tree Mayakoba is located in Carretera Federal Chetumal-Puerto Juárez Kilometer 298, 77710, Playa del Carmen, Mexico.

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