Rehana Plaza Hotel

This hotel, known for hosting numerous events and offering spacious rooms, provides a unique stay that appeals to various guests. Its generally clean environment and the helpfulness of its staff are frequently highlighted. The hotel is particularly well-suited for families seeking a secure and comfortable base, and for short-stay guests looking for good value. While some guests appreciate its location, others find it quite noisy due to constant traffic and on-site events. To enhance your experience, it is advisable to request a room away from the main road and event areas to minimize noise, and to confirm the availability of specific amenities before your arrival.

Facilities & Amenities
Guest feedback on the hotel's facilities is mixed. The swimming pool is a prominent feature, but many guests report it is often crowded with public swimming lessons and can be murky, lacking proper sunbeds. The gym is described as dated and sometimes dirty, with limited equipment. While Wi-Fi is available, its reliability is inconsistent, with many guests experiencing poor or non-existent connectivity. In-room amenities like phones, fridges, and televisions are sometimes reported as non-functional, and the air conditioning can be unreliable. Some guests also noted a lack of hot water for extended periods or for multiple users.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback. Many guests praise the rooms for being clean, spacious, and equipped with comfortable beds and good linens. However, a significant number of reviews mention issues such as unclean carpets, dirty bathrooms, and a pervasive smoking odor in some rooms. The lighting in rooms is often described as dim, making it difficult to see. A major concern is the poor sound insulation, as windows often do not close properly, leading to considerable street noise and disturbances from on-site events, making a restful night's sleep challenging for many.

Dining & Food Quality
Feedback on dining and food quality is largely mixed. The breakfast is frequently described as basic, with limited variety and sometimes long wait times. Some guests noted the use of plastic cutlery and a generally unappealing atmosphere in the restaurant. While the main restaurant may be closed for renovations, guests often rely on room service, which is generally praised for its value and the taste of its offerings, particularly the "Oriental breakfast." However, the overall dining experience can be inconsistent, with some guests finding the food unappetizing.

Location & Accessibility
The hotel's location is a point of contention among guests. Some find it convenient and central, especially for accessing New Cairo, the airport, and nearby shopping centers like City Star Mall. Others, however, describe it as being quite far from the main city attractions and situated in an extremely noisy area due to constant traffic and honking, which significantly impacts sleep quality. While parking is available, some guests noted a lack of wheelchair access between the car park and the hotel entrance, posing a challenge for mobility-impaired individuals.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the efficiency of the reception team, who often facilitate early check-in and room upgrades. The room service staff are also commended for their promptness and politeness. Guests appreciate the staff's willingness to assist with various requests, including ordering outside food and arranging taxis. However, some guests reported instances of staff immediately asking for tips upon arrival, and a few noted occasional language barriers with certain team members.

Additional Information
The hotel operates under a governmental entity, which guests believe contributes to its competitive pricing and high level of security. The security protocols are notably strict, with gates often closed and guests needing to identify themselves upon entry, which some found reassuring while others felt it was overly restrictive. A significant point of feedback is the hotel's pervasive smoking policy, with smoking allowed in rooms and the lobby area, which can be off-putting for non-smokers. Additionally, guests should be aware of ongoing renovations in certain areas, such as the main restaurant, which may impact available services.