Raymar Hotels Mardin

This hotel offers a distinctive blend of modern and authentic architectural design, making it a memorable stay for many visitors. Its central location in the new part of the city is a significant advantage, appealing to business travelers attending conferences, sightseers exploring the region, and large tour groups. Guests frequently highlight the staff's welcoming demeanor, the overall cleanliness, and the convenient access to local amenities. While the hotel is well-suited for those seeking a comfortable base with good service, some aspects like room size and noise levels can vary. To ensure a more comfortable experience, it is advisable to inquire about room dimensions and location within the hotel, especially if traveling with significant luggage or seeking a quieter stay.

Facilities & Amenities
The hotel's facilities receive mixed feedback, particularly concerning the elevators, which many guests found to be slow, small, and insufficient for the high volume of visitors, especially during peak times with tour groups. While Wi-Fi is available, some guests reported weak or unreliable connections, making it challenging to stay connected. The air conditioning system generally functions well, though a few guests noted it could be noisy or inconsistent. Room amenities like televisions were sometimes problematic, with reports of missing remotes or being set to foreign languages. A gym is present, but some found it difficult to access. The convenience of a supermarket located nearby is appreciated by many.

Cleanliness & Room Comfort
Room comfort and cleanliness are areas of varied guest experience. Many guests found the rooms to be notably small and cramped, making it difficult to open luggage or move around freely, with some lacking adequate storage like drawers or wardrobes. While some reviews praise the overall cleanliness, others reported superficial cleaning, finding hair, dust, or even cigarette butts in bathrooms, and occasionally stained bed sheets. Noise levels are a significant concern for many, with complaints about street noise, thin walls allowing sounds from neighboring rooms, and early morning cleaning disturbances. Beds received mixed reviews, with some finding them comfortable and others describing them as saggy or too narrow. Bathrooms were often described as narrow, sometimes featuring broken shower heads, and frequently lacking standard amenities like shampoo or conditioner, providing only liquid soap. Poor lighting in rooms was also mentioned by several guests.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners diverse opinions. While some guests found the breakfast variety to be good and sufficient, many others described it as basic, lacking hot food options, pastries, or boiled eggs, and featuring overly salty cheese. The breakfast area often becomes extremely crowded and chaotic due to the large number of tour groups, leading to long queues for food and drinks. Dinner also received mixed reviews; some found the food quality and variety to be good and tasty, while others reported limited, tasteless options, with a few even attributing illness to the food. Guests frequently noted that tea and coffee outside of breakfast hours were subject to an additional charge.

Location & Accessibility
The hotel boasts a central location within the new part of the city, making it convenient for accessing local shops, a mall, and a nearby supermarket. While not within walking distance of Old Mardin, guests found it easily accessible via a short 15-minute taxi or minibus ride, with public transport and taxi stands readily available nearby. This makes it a practical base for exploring the historical sites without being directly in the bustling old town. Parking availability received mixed feedback; some guests reported no issues finding spaces around the hotel, while others noted a lack of dedicated parking or found it to be a paid service.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Many guests highlighted their willingness to assist with various requests, their problem-solving approach, and their warm, welcoming demeanor from arrival to departure. The check-in process is generally described as quick and smooth, though some tour groups experienced delays. Staff are often commended for their quick response to specific requests, such as providing extra amenities or addressing room issues. However, some isolated incidents of housekeeping staff entering rooms without prior permission were reported, and there were occasional difficulties with fulfilling requests for extra beds or specific room amenities.

Additional Information
A significant aspect of the hotel's operation is its heavy reliance on and catering to tour groups, which can significantly impact the overall guest experience, particularly concerning crowding in dining areas and at check-in. Some guests reported a pervasive smoking smell in the hallways and occasionally even in their rooms or on towels, despite the hotel's non-smoking policy. It is also worth noting that the spa and pool facilities were reported to be under refurbishment during some stays, meaning they were unavailable to guests. Additionally, some guests mentioned that consuming Turkish coffee prepared in their rooms was not permitted.