Quality Hotel The Reef

The hotel is a popular destination, particularly known for its tropical water park with a pirate theme and heated pools, making it a memorable feature for many. Guests frequently highlight the spacious rooms, central location, delicious breakfast, and attentive staff as key aspects of their stay. It is an ideal fit for families with children of all ages, from toddlers to teenagers, offering a variety of activities. Couples seeking a relaxing getaway also find the hotel appealing, as do sightseers and business travelers due to its convenient position. To enhance your stay, guests should inquire about ongoing renovations and potential water park closures before booking, and consider bringing bath sandals and a bathrobe for convenience.

Facilities & Amenities
The hotel's signature tropical water park is a major draw, featuring heated pools, exciting slides, relaxing jacuzzis, a wave pool, and a unique outdoor hot tub that is popular even in cold weather. While most guests enjoy the water park, some note that the water temperature can occasionally feel cool. Beyond the aquatic fun, the hotel also provides a sauna, a well-equipped fitness center, a cinema, a dedicated playroom, and an arcade in the basement, offering diverse entertainment options. Free Wi-Fi is available throughout the property, ensuring guests stay connected. However, some guests found the playroom to be less engaging than expected, and feedback on the cleanliness and layout of the water park's changing rooms is mixed.

Cleanliness & Room Comfort
Most guests report that the rooms are clean and spacious, with some appreciating the availability of renovated rooms. However, a minority of guests found certain rooms to be worn, outdated, or small, citing issues such as mold in showers or stained curtains. The comfortable beds are frequently praised, contributing to a restful night's sleep, though a few guests found the mattresses either too soft or too firm, and some bunk beds less comfortable. Noise can be a concern for some, with reports of constant noise from external exhaust systems, street noise, or noisy seagulls. Many rooms can also be too hot due to limited or no ventilation or air conditioning. While basic amenities like a coffee maker are appreciated, some guests noted the absence of items such as a chair, hair dryer, or facial tissues.

Dining & Food Quality
The breakfast buffet is consistently highlighted as a major positive, receiving widespread praise for its large selection and delicious offerings, often described as a highlight of the stay. However, some guests experienced chaotic and crowded conditions during breakfast, noting that staff occasionally cleared tables prematurely. Feedback on overall food quality is mixed; while many found it good, some noted issues with stale items, cold food, a poor selection of certain items like eggs or cold cuts, or watery juice. The hotel features a restaurant, often referred to as "Det Gule Pakhus," which receives varied reviews; some found the food quality good, while others deemed it expensive or mediocre. A bar is available, and some guests appreciated the option to order food there or from the water park's pool bar.

Location & Accessibility
The hotel boasts a highly central location in Frederikshavn, making it exceptionally convenient for guests exploring the area. It is situated a stone's throw from the ferry terminal and the naval port, which is particularly advantageous for travelers arriving by sea. Guests consistently appreciate its easy walking distance to the city center, bustling shopping streets, and a diverse array of restaurants. The train station is also conveniently located nearby, providing easy access to other parts of the region. While parking is available on-site, it is frequently described as expensive and limited, with some guests encountering difficulties with access or unclear instructions upon arrival. Electric vehicle charging options are also noted for convenience.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and accommodating, contributing significantly to a positive guest experience. Many guests highlight the attentive service provided at the reception, during breakfast, and by the pool staff. The check-in process is typically smooth, with staff often assisting with early arrivals. However, some guests reported instances of rude or stressed staff, particularly during busy periods or when addressing specific issues like ongoing renovations or room problems. Communication regarding water park closures or renovations was a significant point of contention for many, who felt they were not adequately informed beforehand. The hotel offers pet-friendly service, and staff are consistently noted for being child-friendly and family-friendly, ensuring a welcoming environment for all.

Additional Information
Guests should be aware that the hotel is undergoing extensive renovations, which can lead to noise and temporary closures of facilities, including the water park. It is highly recommended to confirm the operational status of all amenities directly with the hotel prior to arrival to avoid disappointment. The hotel encourages guests to change into swimwear in their rooms before heading to the water park, and many guests suggest bringing bathrobes and bath sandals for added comfort and convenience when moving between their room and the water facilities. While swimwear and arm floats are available for purchase or use, some guests noted that the towels provided for the water park might be insufficient for their needs. The hotel utilizes QR codes for certain services, such as ordering room cleaning or reserving breakfast slots.