Pullman Auckland Hotel & Apartments

This hotel is highly regarded for its exceptional wellness facilities, including a large indoor pool, and its consistently praised attentive and friendly staff. It serves as an ideal choice for a diverse range of travelers, from families seeking a comfortable stay with excellent amenities to business travelers appreciating its central location and well-equipped gym. Couples and staycationers also find it appealing for its relaxing atmosphere and comprehensive services. Guests frequently highlight the comfortable accommodations and delicious breakfast offerings. To enhance your experience, consider taking full advantage of the impressive leisure facilities, and if street noise is a concern, requesting a room away from the main road could ensure a quieter stay.

Facilities & Amenities
Guests consistently laud the hotel's leisure facilities, particularly the indoor pool, jacuzzi, sauna, and steam room, which are described as excellent and well-maintained, providing a perfect way to relax and rejuvenate. The gym receives high praise for being exceptionally well-equipped, often compared to a private fitness center, featuring a wide range of equipment including bumper plates, a ski erg, and a rowerg. While some guests note the pool can be cold or busy with children's activities, its overall quality is a significant draw. Additional conveniences include a Starbucks or cafe within the hotel, providing easy access to beverages and snacks, and the availability of free Wi-Fi throughout the property.

Cleanliness & Room Comfort
Rooms are generally described as clean, comfortable, and spacious, providing a welcoming atmosphere for guests. The beds are frequently highlighted for their comfort, often paired with plush pillows and high-quality linens that contribute to a restful night's sleep. While many guests appreciate the well-equipped nature of the rooms, feedback on bathrooms is mixed; some find them marvelous and spacious, while others note they can be small, cramped, or appear dated with outdated fixtures like shower-over-bath setups or inconsistent water pressure. Noise levels vary, with some street-facing rooms experiencing street noise, though many rooms are reported to be quiet and conducive to relaxation. Amenities such as Nespresso coffee makers and mini-bars are often appreciated.

Dining & Food Quality
The breakfast buffet consistently receives high praise, described as amazing, excellent, and delicious, offering a wide variety of options including fresh fruit, cereals, breads, pastries, and a comprehensive selection of cooked items like fried, scrambled, and boiled eggs. Guests particularly enjoy the option to order freshly cooked items such as omelets and waffles directly from the chefs. The juice machine is a popular feature, especially among families. While the barista coffee is generally well-received, some guests note that breakfast can be crowded during peak times, occasionally leading to shortages of plates or glasses. The hotel's restaurant and bar areas are also noted for their pleasant atmosphere and good food quality, though specific dishes have received mixed reviews.

Location & Accessibility
The hotel boasts a good and relatively central location, placing guests within walking distance of the city center (CBD), various shops, restaurants, and key attractions like Spark Arena. However, a frequently mentioned aspect of its location is its position on top of a steep hill, which can make the walk back to the hotel challenging for some, especially after a long day of exploring. Parking is a significant consideration for guests; while both valet and self-parking options are available, it is consistently noted as expensive and often managed by a separate company, leading to potential confusion, unexpected charges, and restricted access after 10 PM. The hotel's proximity to the university and a nearby park is also highlighted.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, described as excellent, friendly, helpful, attentive, and professional. Many guests highlight their willingness to go "above and beyond" to ensure a comfortable and enjoyable stay. Specific aspects of service that stand out include the quick check-in process, though some guests experienced delays during busy periods. The valet service is frequently praised for its efficiency and the friendliness of its attendants. Staff are noted for their proactive approach in providing recommendations, assisting with various requests, and promptly resolving any issues that arise, contributing significantly to a positive guest experience. Their dedication to making guests feel valued is a recurring theme in reviews.

Additional Information
Guests frequently benefit from room upgrades, often provided to loyalty program members or for special occasions like anniversaries and birthdays, sometimes accompanied by complimentary amenities such as wine or treats. The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals. Some visitors note the presence of a destination fee, which covers certain services and amenities. The hotel is also a popular venue for conferences and events, offering suitable facilities for such gatherings. While some areas of the hotel may be undergoing renovations, guests often find the overall experience positive, and thoughtful touches like umbrellas provided in rooms are appreciated.