Prime Asia Hotel

This hotel offers a distinctive experience, with its rooftop pool and bar standing out as a signature feature, providing a vibrant social hub and city views. It is particularly well-suited for families seeking spacious accommodations and proximity to local attractions like Aqua Planet, and for business travelers looking for convenient airport access and functional rooms for short stays. Couples can also enjoy the lively rooftop ambiance. Guests frequently commend the staff's friendliness and the hotel's generally good value. To enhance your stay, consider requesting a room on a higher floor to mitigate street noise, and clarify any additional charges for amenities upon check-in to avoid surprises.

Facilities & Amenities
The hotel features a popular rooftop pool and an adjacent bar, which are often highlighted as enjoyable spaces for relaxation and socializing, with the pool notably open for extended hours. A coffee shop and a restaurant are conveniently located within the premises, providing various dining options. While the hotel offers Wi-Fi, some guests experienced it as unstable or weak, impacting connectivity. The presence of a single elevator can lead to delays during peak times, and some guests wished for stair access. Although the jacuzzi was noted as non-functional by some, the overall recreational facilities are appreciated, though the pool can become crowded when accessible to outside guests.

Cleanliness & Room Comfort
Rooms are generally described as spacious and often found to be clean, with some guests appreciating the comfortable beds and nice showers. However, many reviews indicate that the rooms and their fixtures are dated and in need of refurbishment, with issues like worn-out furniture, broken bed frames, and old mattresses being reported. Noise is a significant concern for many, with complaints about uncomfortably loud street noise from traffic, particularly in lower-floor rooms, and thin walls allowing sound from neighboring rooms and hallways to penetrate. Some guests also encountered issues such as peculiar odors, water damage, mold near air conditioning units, and inconsistent hot water or water pressure. Furthermore, the provision of only one pillow per bed and the absence of basic amenities like side tables, coffee makers, or utensils were frequently mentioned.

Dining & Food Quality
The hotel's food generally receives positive feedback, with many guests praising the delicious food available at the restaurant and bar. The breakfast is considered fair by most, and the weekend buffet is often highlighted for its variety and quality. Specific dishes like calamares, sushi, and lengua have been singled out for their impressive taste. The coffee shop is also well-regarded for its excellent coffee. While the overall quality of food is appreciated, some guests found the selection in the restaurant to be limited and felt that the food and drinks were somewhat overpriced compared to local alternatives.

Location & Accessibility
The hotel boasts a great location, often described as central and conveniently situated for exploring the area. It is within walking distance of SM Clark and the main entertainment areas, making it a practical choice for guests who prefer to explore on foot. Its proximity to Aqua Planet and Clark International Airport (approximately 20 minutes away) is also a significant advantage for travelers. While the location offers easy access to local transportation like trikes, some guests noted that the immediate surroundings might not be as appealing, with views of less developed areas from certain rooms. Parking is available, though it is frequently mentioned as being limited or challenging.

Staff & Service
The staff consistently receives high praise for being friendly, accommodating, and helpful, with many guests highlighting their attentiveness and welcoming demeanor. The quick check-in process and the staff's willingness to assist with various requests contribute significantly to a positive guest experience. Guests appreciate the attentive service from security personnel and the front desk team, who are often described as polite and efficient. However, some guests reported instances of slow service in the restaurant and at the front desk, particularly during busy periods. There were also isolated but notable complaints regarding unwelcoming interactions with security guards, particularly concerning the hotel's ID policy for non-guests, and some perceived a lack of consistent customer service training among certain staff members.

Additional Information
Guests should be aware of several specific policies and practices that frequently impact stays. The hotel has a strict ID policy for non-guests, which can lead to frustrating situations, even for visitors intending to dine at the hotel's restaurants. There have been recurring issues with laundry pricing, where initial quotes of a flat fee were later clarified as per kilogram, leading to unexpected charges. Furthermore, the hotel implements extra charges for basic amenities such as additional pillows, cutlery, glasses, and kettles, which many guests found unusual and inconvenient. The standard check-in time of 4 PM is also later than many hotels, which can be problematic for guests arriving earlier. While the hotel is pet-friendly, some guests reported hearing pets or other noises from ceilings, impacting their comfort.