Prestige Hotel & Aquapark

The hotel is widely recognized for its extensive aquapark and diverse children's facilities, making it a highly appealing destination for families with children seeking an active and engaging vacation. Its all-inclusive offering, with a wide array of food and drink options, contributes to a hassle-free holiday experience. Guests frequently highlight the variety and quality of the food, along with the generally friendly and helpful staff who strive to accommodate needs. While the hotel offers a wealth of activities and entertainment, some areas, particularly regarding cleanliness and maintenance in certain facilities, receive mixed feedback. The ability to utilize amenities across two interconnected hotels significantly enhances the guest experience, providing ample options for recreation and dining. To maximize your stay, it is advisable to arrive early to secure sunbeds by the pools, as they can become very crowded, and be prepared for potential challenges with parking.

Facilities & Amenities
The hotel offers a wide array of facilities designed to keep guests of all ages entertained. The aquapark and numerous outdoor pools are major draws, providing ample opportunities for fun and relaxation, though some guests noted that the "heated pools" were surprisingly cold. An indoor pool is also available, but its early closing time was a point of concern for some. For children, there are well-equipped playgrounds and dedicated game rooms, including areas with PS5s, ensuring they are constantly engaged. The spa area, featuring a sauna and jacuzzi, is available for relaxation, though its cleanliness and the condition of the wet sauna received criticism. The gym, however, is consistently described as being in a very poor and unsafe condition, with broken equipment. While Wi-Fi is generally available and good in rooms, some guests experienced connectivity issues. Elevators can be slow and overcrowded, leading to long wait times, and some were reported as non-functional.

Cleanliness & Room Comfort
Room cleanliness receives mixed reviews, with many guests reporting issues such as sand on floors, dust, and even the presence of bugs and spiders. Bathrooms are frequently cited as being dirty, with visible grime, stains, and poor maintenance, including running toilets and broken shower supports. While some guests found their rooms to be spacious and the beds comfortable, others reported uncomfortable or stained mattresses and pillows that were more grey than white. Housekeeping service is inconsistent; some guests praised daily cleaning and towel changes, while others noted that rooms were not cleaned for several days or only received towel swaps, even with "do not disturb" signs. Noise levels can be an issue, with thin walls allowing sounds from neighboring rooms, corridors, and late-night music from entertainment to disturb sleep. The air conditioning in rooms was sometimes ineffective, while common areas like the lobby and restaurant were often excessively cold.

Dining & Food Quality
The food variety at the hotel is generally praised, with a wide selection of dishes available for breakfast, lunch, and dinner, including options for various tastes and dietary needs. Many guests found the food quality to be good, describing it as tasty, fresh, and sometimes delicious, with highlights such as fresh seafood, grilled meats, salads, and desserts. Snack time offerings like pizza, ice cream, and pastries are also popular. However, some guests found the food to be repetitive or of poor quality, with complaints about excessive oil and lack of spices. Dining hygiene is a significant concern for many, with frequent reports of dirty plates and cutlery still bearing food remains. The drinks selection receives mixed feedback; while some cocktails and beer were acceptable, wines were often described as horrible, and coffee machines frequently malfunctioned or ran out of beans. The use of plastic cups for drinks was also noted. The restaurant areas can become very crowded, leading to long queues and difficulty finding tables, especially during peak hours.

Location & Accessibility
The hotel boasts a central location in Golden Sands, offering convenient beach access within a 5 to 10-minute walk, though some guests noted the presence of stairs. While a public beach is easily accessible, the hotel also offers a shuttle to its own beach further away, which requires advance booking and incurs an additional cost for sunbeds. The surrounding area of Golden Sands itself received criticism for its lack of maintenance, with reports of garbage, no sidewalks, and cars parked haphazardly. A major point of contention for many guests is the parking situation. The hotel has a very small car park, often full, forcing guests to use an expensive off-site parking facility located far from the hotel. This off-site parking is described as a "scam," being costly, unpaved, and poorly maintained, often requiring tips to security for a spot. The inconvenience of transporting luggage from this distant parking area is a recurring complaint.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlighted the positive interactions with reception staff, restaurant staff, bar staff, and particularly the animation team, who are commended for their engaging activities and evening entertainment. Housekeeping staff are also noted for their politeness and efforts, despite some inconsistencies in room cleaning. The check-in process is usually described as quick and efficient. However, a significant issue reported by some guests is being moved to a different hotel upon arrival, despite having confirmed reservations, without prior notification or adequate explanation. Communication can also be a challenge, as some staff members have limited English proficiency, making it difficult for guests to convey their needs or resolve issues. Overall, the staff's dedication to providing a positive experience is frequently mentioned.

Additional Information
Guests should be aware that despite being advertised as an all-inclusive package, certain amenities and services, such as beach chairs at the hotel's designated beach or items from the mini-bar, may incur additional costs. A common frustration is the widespread practice of sunbed reservation by placing towels, often from the evening before, making it difficult for other guests to find available spots, despite hotel policies prohibiting this. The hotel frequently experiences overcrowding, particularly in dining areas and around the pools, leading to long waits for tables and elevators. The gym facilities are consistently described as being in a very poor, outdated, and potentially unsafe condition, with broken equipment. Some guests reported issues with air conditioning being too strong in common areas or ineffective in rooms. There are also concerns about smoking in non-designated areas, including near children's pools.