Pointbreak Hotel

The hotel is widely celebrated for its exceptional hospitality and family-like atmosphere, making guests feel instantly at home. This warm and welcoming environment, fostered by highly attentive staff, is its signature feature, often surprising visitors who initially hesitate due to its industrial surroundings. The hotel is an excellent fit for families seeking spacious and hygienic accommodations, business travelers needing a reliable base, and budget-conscious travelers looking for outstanding value. Sightseers and tourists will also find it convenient for exploring the city, with staff readily offering local recommendations. To maximize your stay, embrace the hotel's unique location, which offers practical advantages like easy access to car services, and be sure to take advantage of the complimentary tea and coffee service available on the inviting terrace. Many guests highlight the spacious rooms and the overall cleanliness as key aspects of their positive experience.

Facilities & Amenities
Guests consistently praise the hotel's well-maintained facilities, contributing to a comfortable stay. The rooms are frequently described as spacious and wide, providing ample space for relaxation. While the hotel does not feature a swimming pool or traditional fitness center, it offers a delightful terrace area where guests can enjoy complimentary tea and coffee throughout the day, creating a social and relaxing environment. Free Wi-Fi is reliably available, ensuring guests can stay connected. Parking is conveniently provided, with staff often assisting guests with vehicle placement, alleviating any concerns about the industrial surroundings. Some guests noted minor issues such as superficial cleaning in certain areas, occasional non-functional fridges, and the absence of a small trash can or full-length mirror in rooms, suggesting areas for minor enhancements.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its cleanliness and the overall comfort of its accommodations. Guests frequently highlight the hygienic conditions throughout the property, particularly within the rooms, which are often described as spotless. The beds are noted for their comfort, with some rooms featuring extra-large beds that contribute to a restful night's sleep. Each room is equipped with an air conditioner and offers a hot shower, enhancing guest convenience. While many guests found the rooms quiet, especially with windows closed, some reported issues with thin walls, leading to audible noise from adjacent rooms or the floor above. A few reviews mentioned isolated incidents of superficial cleaning, such as crumbs under beds or uncleaned sheets with stains and hair, and some observed mold in the shower or around the washbasin, indicating occasional inconsistencies in maintenance.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, garners significant positive feedback from guests. Served as an open buffet on the inviting terrace, the breakfast is consistently described as very good, excellent, and rich, offering a satisfying start to the day. Many appreciate the inclusion of homemade products and natural ingredients, contributing to the quality and taste. A standout feature is the continuous and free availability of tea, coffee, and soft drinks on the terrace, accessible 24/7. While most guests found the breakfast variety ample, a few suggested adding more diverse options beyond daily boiled eggs. The hotel also offers dinner options prepared by the kitchen staff, with specific mentions of delicious lentil soup, pilaf, and chicken fajita available at a reasonable cost, providing convenient in-house meal solutions.

Location & Accessibility
The hotel's location presents a unique duality, often surprising guests upon arrival. While situated within an industrial area surrounded by car workshops and auto repair shops, it is paradoxically considered central and offers excellent accessibility to key points of interest. Guests appreciate its proximity to the bus station, just a 10-minute walk away, and the Forum mall, reachable within 7 minutes on foot. The hotel is also conveniently close to the airport, with a bus stop nearby for easy transit. Despite the initial visual impression, the location provides practical advantages, such as readily available car services. However, the industrial setting can lead to noise from workshops during daytime hours, and some guests noted early morning mosque sounds. Parking is available and well-managed by the staff, ensuring vehicle security.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, standing out as a primary reason for guest satisfaction. Described as extremely friendly, warm, welcoming, and helpful, the team goes above and beyond to create a family-like atmosphere, making guests feel like cherished friends rather than mere visitors. Their attentiveness and sincerity are frequently highlighted, with staff members proactively asking about guest needs and providing assistance. Guests praise the quick check-in process and the staff's knowledge of the local area, offering valuable recommendations for restaurants and attractions. Specific services like parking assistance and arranging taxi services or tours are also appreciated. The overall dedication to customer satisfaction and the genuine desire to ensure a comfortable stay are recurring themes in guest feedback.

Additional Information
Guests frequently commend the hotel's unique approach to guest interaction, noting that the owners are highly involved and present, contributing significantly to the warm, family-like environment. This hands-on management style ensures a sense of security, with owners often acting as informal "guards" for the property and parking area. An unusual but appreciated practice is the handling of car keys by staff for parking, which, while initially surprising to some, is part of the hotel's commitment to convenient and secure vehicle management. It is worth noting that despite some online advertisements, the hotel does not provide a dedicated airport shuttle service. The hotel's overall ethos is centered on providing exceptional value for money, making it a popular choice for those seeking quality service at an affordable rate.