Poenamo Hotel (Auckland, New Zealand)

Nearly all past guests were full of praise when it came to the customer service they received during their stay. The staff members were regularly considered to be really welcoming, warm and accommodating overall.

The accommodation's location was judged in a positive light by many previous visitors. As well as plenty of dining options within comfortable walking distance, the property was seen as a useful base for getting to nearby areas such Takapuna Beach and Auckland city centre.

The outdoor swimming pool offered by the hotel was popular with most that used the facility. Former guests have noted that, along with being typically clean and well-maintained, the pool was thought of as an enjoyable area with a nice vibe.

Based on the general feedback of previous visitors, the condition of the accommodation's rooms was far from perfect. As well as being perceived as basic, the rooms were also described as showing evidence of distress in places.

Although fine for the most part, a sizeable amount of recent guests were critical about the cleanliness levels of the hotel's rooms. From stained bedding to unclean bathrooms, various room-related hygiene concerns have been mentioned on occasion.

When staying at the accommodation, bothersome noise can be problematic - according the sentiments of numerous former visitors. The noise complaints mainly stem from the restaurants and bars located on-site, with it stated that the clamour from these establishments can go on until the early hours on certain days of the week.