Pilo Lala Hotel

The Pilo Lala Hotel is frequently praised for its central location, making it convenient for exploring the city, and its recently renovated rooms. Many guests appreciate the spaciousness of the rooms and the comfortable beds. However, some reviews also mention ongoing renovations and a lack of certain amenities, such as a refrigerator in the rooms. Overall, the hotel seems to offer a mixed experience, with its prime location and modern rooms being offset by some shortcomings in service and facilities.

The hotel offers several amenities, although some appear to be undergoing improvements. The elevator's functionality is a recurring concern, with multiple guests reporting that it only operates from the first floor, requiring guests to carry luggage up a steep set of stairs. While some guests appreciated the Wi-Fi, others did not mention it, suggesting its reliability may vary. There is no mention of a pool, spa, or gym in the reviews.

Cleanliness is a recurring theme, with many guests describing the rooms as spotlessly clean. The beds are often described as comfortable, though one review mentioned a mattress being in poor condition. However, some guests reported issues with humidity in the rooms and found dirty towels. Some guests also mentioned issues with the bathroom, such as a broken mirror frame or a shower that did not function properly.

The breakfast experience appears to be a mixed bag. Some guests found the breakfast to be very good and copious, while others described it as just okay or even awful. The breakfast is often served a la carte, with guests able to choose from a menu. Some guests appreciated the variety of options, while others found the offerings limited. One guest mentioned that the person serving breakfast was unpleasant.

The hotel's central location is consistently highlighted as a major advantage, placing guests within easy reach of local attractions. Several reviews mention the convenience of having parking available directly in front of the hotel, although the number of spaces is limited. The staff is often willing to assist guests in finding a parking spot. However, one review mentioned that the area is very busy, making parking difficult if the hotel's spaces are occupied.

Several reviews mention the staff, with opinions varying. Some guests found the staff to be very friendly and helpful, particularly a young waiter who spoke English well. Other guests, however, reported communication difficulties due to the staff's limited English proficiency. One review mentioned a staff member who appeared to be intoxicated upon arrival, while another described a staff member as dishonest during checkout.

The rooms are often described as modern and recently renovated, but some guests noted that they lacked certain amenities, such as a refrigerator. The lack of a refrigerator was a recurring complaint, as it made it difficult for guests to keep drinks cold. Some guests also mentioned issues with the bathroom, such as a lack of towel rails or a broken toilet roll holder. One guest noted that the door to the bathroom was not opaque, allowing light to enter the room in the morning.

Overall, the hotel seems to offer a good value for the price, with its central location and modern rooms being its main selling points. However, the mixed reviews regarding service and amenities suggest that the experience can be inconsistent. The hotel appears to be best suited for budget-conscious travellers who prioritize location and cleanliness over luxury amenities.